Mercedes-Benz of Annapolis - Service Center

Ronan Wood has been my service advisor for more than a year. He is best described as Knowledgeable, responsive, professional, personable, credible and highly capable of managing complex issues. Whenever I year. He is best described as Knowledgeable, responsive, professional, personable, credible and highly capable of managing complex issues. Whenever I contact Ronan he responds in a reasonable amount of time, he drives issues through to completion. Ronan represents the Mercedes brand with the highest level of excellence. More

I am always made to feel extremely welcome, like I am a part of the Mercedes family. It always makes me happy that they wash my car without me even having to ask! I recommend Ronan and Mercedes team in A part of the Mercedes family. It always makes me happy that they wash my car without me even having to ask! I recommend Ronan and Mercedes team in Annapolis to all of my friends and family More

The Annapolis team exceeded expectations. Steve Nevitte, Mike Herrron, and Rodd Bowman were very helpful and went above and beyond to correct a customer snaffoo tjat occurred at another deal Steve Nevitte, Mike Herrron, and Rodd Bowman were very helpful and went above and beyond to correct a customer snaffoo tjat occurred at another dealership. Thank you thank you thank you. Everyone was so nice and helpful from the sevice team, to the greeters, to the billing department exceptional service. I will continue to drive an hour to have this team work in my car versus the dealership around the corner. Thanks again for an amazing experience!!!! More

This dealership, from sales, service and after sale support sets a standard only to be the envy of all other automobile outlets, regardless of manufacturer, or brand! support sets a standard only to be the envy of all other automobile outlets, regardless of manufacturer, or brand! More

We had a oil change and like normal Chuck was able to get me in and out in a timely manner. me in and out in a timely manner. More

Bryan is most professional and personable as well. The service center has the Mercedes high-end atmosphere and you feel proud to be an owner and a part of it. The coffee was good and the internet co The service center has the Mercedes high-end atmosphere and you feel proud to be an owner and a part of it. The coffee was good and the internet connection was fast. Like the sales center and staff, Bryan and the service center team are all a ‘class act’. More

The Service Department of Annapolis Mercedes-Benz has been is top notch for many years. Alex Clothier is a true professional, extremely knowledgeable and provides excellent care and personal attention to been is top notch for many years. Alex Clothier is a true professional, extremely knowledgeable and provides excellent care and personal attention to the servicing of my 2004 CLK 500, originally purchased from Mercedes Benz of Annapolis. Ensures a loaner vehicle is always available and accommodates my schedule. Alex Clothier is a dependable, reliable and honest Advisor who provides me with indepth information and knowledge needed to keep my car in prestine condition. Thank you Alex for the excellent service you have provided me through the years. More

Alex Clothier provided superb service when a tire on my new Mercedes-Benz C-300 lost pressure. He had the tire replaced within 2 hours of my bringing in my car. I was impressed. Bronson Percival new Mercedes-Benz C-300 lost pressure. He had the tire replaced within 2 hours of my bringing in my car. I was impressed. Bronson Percival More

Bryan Jenkins has given me the best customer service experience that I have ever experienced! experience that I have ever experienced! More

I came in for a scheduled service with Mercedes, and Chuck got me in and out as promised. He always takes such good care of me. Chuck got me in and out as promised. He always takes such good care of me. More