Mercedes-Benz of Annapolis - Service Center

Ronan is an amazing Customer Service representative. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. I was worried about driving my car so I went straight to Mercedes service. I did not have an appointment. But Ronan immediately assisted me as well as provided me a loaner car. Which, given the demand for loaners was quite a task for him I am sure. Yet he promptly helped me. I was amazed at how responsive he was. He exceeds my expectations every time I take my car in for service. This is the third Mercedes that I have owned. And I will continue to drive Mercedes as long as Ronan can be my service advisor. Kudos to such an amazing person!! More

Chuck is the best. He readily assist and will advise you on all aspects of your vehicle no matter how small. If he is not readily available when I call and I leave a vo He readily assist and will advise you on all aspects of your vehicle no matter how small. If he is not readily available when I call and I leave a voice message, he gets back to me in a timely manner always with a possible solution to my problem/issue. Chuck is a very affable and knowledgeable advisor. More

Always reliable and gets the job done, Chuck is remarkable. Had an issue while out of town and Chuck was able to get it done on the spot. So thankful for his service. Keep up the good work, Chuck! remarkable. Had an issue while out of town and Chuck was able to get it done on the spot. So thankful for his service. Keep up the good work, Chuck! More

Mr. Alex my service provider have always exceeded my expectations. His superior performance, commitment and dedication are unmatched and clearly rates far above and beyond many of the standards for ser expectations. His superior performance, commitment and dedication are unmatched and clearly rates far above and beyond many of the standards for service providers. He have consistently demonstrated tremendous knowledge and expertise when my vehicle have been in for service. His professionalism and customer service dedication reflects great credit upon himself and the Mercedes-Benz Organization and the Service Team of Annapolis. Superb!! More

Steve Nevitte has been my service advisor through the duration of owning my first MB and he's been outstanding! Each time I've needed scheduled service, or even had an emergency and needed to contact hi duration of owning my first MB and he's been outstanding! Each time I've needed scheduled service, or even had an emergency and needed to contact him, a simple text or email and he gets me taken care of. Having leased several cars over the past 20+ years, I've never had such an efficient service experience as Steve has been able to provide to me. A big part of my desire to become a repeat MB customer is in large part due to the professionalism and outstanding customer service that Steve has provided to me throughout the service life of my current vehicle. More

Steve has always been helpful. He answers my questions in simple ways I can understand. I am grateful for his prompt assistance always. He answers my questions in simple ways I can understand. I am grateful for his prompt assistance always. More

Had an emergency tire repair this morning. Chuck aka My Hero got me in and out in a no time flat! He always takes care of me and the Hammer! THANK YOU! Chuck aka My Hero got me in and out in a no time flat! He always takes care of me and the Hammer! THANK YOU! More

Pete was excellent and really knew what he was talking about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! More

Chuck Leyman took care of my service expeditiously. I had ran a little late for my Service Appointment but Chuck quickly settled my nerves and had my loaner ready to go. He answered any questions I had I had ran a little late for my Service Appointment but Chuck quickly settled my nerves and had my loaner ready to go. He answered any questions I had about service and about some of the MB models. I appreciate all his assistance and the quality service at the service department. More

Peter is such an awesome guy. Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for servic Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for service for sure ! More