Mercedes-Benz of Annapolis - Service Center

Excellent Service Department I have been fortunate to have Alex Clothier as my service advisor. Great customer service and excellent communication. have Alex Clothier as my service advisor. Great customer service and excellent communication. More

Ronan Wood is very detailed oriented and works hard to advocate for the customer. He is why we come to this dealership. We know Ronan has our best interests at heart and always treats us fairly. Ronan goe advocate for the customer. He is why we come to this dealership. We know Ronan has our best interests at heart and always treats us fairly. Ronan goes above and beyond to solve both technical and warranty based issues. We are very pleased with his level of service! More

Amazing service at the service department! Especially from Alex. He takes care of my car with the utmost professionalism and provides 5-star service at every step! Alex is the best! He is amaz Especially from Alex. He takes care of my car with the utmost professionalism and provides 5-star service at every step! Alex is the best! He is amazing and makes getting my car serviced really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he is trustworthy. More

Ron has displayed excellent customer service every time I have visited the service center. He has provided me very good advice on my classic Benz in finding hard to get parts. He has returned all of my calls have visited the service center. He has provided me very good advice on my classic Benz in finding hard to get parts. He has returned all of my calls ,and made time to road test my car. More

Recently brought in our 2021 GLC300 to diagnose a dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and too dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and took several days to sort out the situation. We were kept informed the entire time (and given a 2022 GLC300 loaner) and it was clear Ronan would not give up until the problem was figured out and fixed. Both of which occurred and the car came back in perfect condition. Ronan is a superstar and we'll be confident the car will always be in good hands with him & his team. More

Alex is amazing the service is top notch always service focused friendly and knowledgeable my car is always done right the first time! focused friendly and knowledgeable my car is always done right the first time! More

Peter has helped me over the years and I consider him a first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Merced first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Mercedes cars over the years - and I believe Peter is one of the best service managers. More

My experience with Annapolis Mercedes-Benz has been the most extraordinary experience with a car dealership I’ve ever had! My GLB250 is assigned to Serv. Rep Ronan. Every time I have a problem with my truc most extraordinary experience with a car dealership I’ve ever had! My GLB250 is assigned to Serv. Rep Ronan. Every time I have a problem with my truck, or if the computer dash tells me to bring it in for service, I contact Ronan, and he is always ready, willing, capable and able to help with my trucks issues. Ronan is the service center’s best representative in my eyes. Ronan always gives his best. We have the best conversations. Ronan is professional, courteous, kind, generous and very, very knowledgeable about the products and services he promotes. I am so glad that I was placed in the best of the best hands with Serv. Rep Ronan. Blessings, my friend. More

Chuck is my go to service advisor! He has been my only contact for the last 7 years. He really looks out for the customer's needs and provides his honest opinion on the best serv He has been my only contact for the last 7 years. He really looks out for the customer's needs and provides his honest opinion on the best service work for each situation I have experienced. I love that I can text him anytime with questions/issues regarding my Mercedes. I do not get that from other service dealerships. He is the real deal! More

Ronan displays great customer service, as well as the knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back again. More