Mercedes-Benz of Annapolis - Service Center

I am new to the area and on at least three occasions, they have helped me out and been just wonderful. One time was for a much needed flat tire and the service department got me in 20 minutes before the they have helped me out and been just wonderful. One time was for a much needed flat tire and the service department got me in 20 minutes before they closed and put on a new tire and on the management side, I had a lease turn in which I was dreading, and they could not have been more helpful - Asher even arranged for a driver to take me home. I was so impressed with Asher and the dealership. I have suggested to my other friends/family who own Mercedes to come to this dealership for both sales and service. More

Ronan was attentive to the problems I had with my car. He and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. H and his team properly diagnosed the issue and fixed the problem. I was very pleased with the service I've received with him and the service center. He is now my go to Mercedes Benz service provider. More

They did understood and analyzed properly. Then provided my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool my updates along with recommendations. very friendly and comfortable. Btw the sales showroom is closed to lake which is cool More

I can’t say enough about my service adviser Alex Clothier and how he has taken great care of me every time I have brought my car into service. Thanks Alex!! and how he has taken great care of me every time I have brought my car into service. Thanks Alex!! More

I scheduled my GLB 20,000 mile service right after working an all night graveyard shift and my service advisor Alex did his best to help me out like he always does. He worked his magic and reduced a 4 working an all night graveyard shift and my service advisor Alex did his best to help me out like he always does. He worked his magic and reduced a 4 -5 hour appointment down to 2 hours which allowed me to get some much needed rest! Thank you once again Alex! More

Yes. Staff was welcoming and professional. Peter took the time to explain the maintenance process and what would be done. He provided a comparable loaner vehicle and even recommended a great place for us to time to explain the maintenance process and what would be done. He provided a comparable loaner vehicle and even recommended a great place for us to breakfast! More

I had a recall on my ML350. I was offered to have the work done at a MD service center close to my home. Due to the great customer service I always receive at MB of Annapolis and my representative, Ale work done at a MD service center close to my home. Due to the great customer service I always receive at MB of Annapolis and my representative, Alex Clothier, I chose to drive farther to have the work done by them! I have also had great experience with Rodd Bowman and I am always happy to see him and express my gratitude for his outstanding service. Thank you Alex for always making my experience the most pleasant and seamless that it can be!!! More

I recently had my car in for service and was dreading the whole ordeal. Everything about the experience was efficient and easy. Thank you Steve! whole ordeal. Everything about the experience was efficient and easy. Thank you Steve! More

I came in to see Chuck to have my breaks repaired and a service. As always he provided me with exceptional service. Because I trust Chuck, I will always return to Mercedes of Annapolis. service. As always he provided me with exceptional service. Because I trust Chuck, I will always return to Mercedes of Annapolis. More

Steve went above and beyond during my recent visit. From the apt to the service, the whole experience was seamless. Great follow up. Text updates. Car ready when promised. Well done! the apt to the service, the whole experience was seamless. Great follow up. Text updates. Car ready when promised. Well done! More