Mercedes-Benz of Annapolis - Service Center

I had an oil change and was in and out in no time. Chuck Leyman is always so helpful. Chuck Leyman is always so helpful. More

Thank you again Alex for outstanding work. Thank your co-workers for all their help. Thank your co-workers for all their help. More

I have been coming to Mercedes-Benz Service Center of Annapolis for years. Alex has been my advisor. He is a great person. He is always polite, nice, knowledgeable and always has my best interest. He Annapolis for years. Alex has been my advisor. He is a great person. He is always polite, nice, knowledgeable and always has my best interest. He takes great car of my car and give good advice. The communication is always good. I would definitely recommend Alex to family and friends. More

on Friday, Oct 6, I called service. I have a flat tire and requested talking to a service person. Ronan, was my usual contact, he was out on leave, and Steve would get back with me. W I have a flat tire and requested talking to a service person. Ronan, was my usual contact, he was out on leave, and Steve would get back with me. Was told, Steve, was busy and would call me back. I called again around 10:00 and he was out. He did call me back, and told me to come in at 1:00. I requested he check to make sure u had tire. He did call me back, and said they did not have one in stock and he would order one, he sent me an email confirmation for an appointed for Monday at 9:00. I had more questions to ask him and called 2- more times. Ask secretary if I could talk to any other service person, she said No, he would get back to me. Secretary said she would give Steve message. I later found out it was my rim that was bad. I called again, and again he was "not at his desk" and she would tell him to order a rim too. I NEVER heard back from him. Obviously I was not going to Annapolis on Monday without knowing for sure their had rim and tire. I ended up going to Western Auto to get things taken care of. The service at Annapolis its horrible! More

They are always courteous and professional. Alex and his team take great care of my car and me! Alex and his team take great care of my car and me! More

Bryan’s my guy, always helpful, professional and knowledgeable. He and his mechanic went to great lengths to get a repair done quickly and efficiently. My car was returned to me clean and ready to g knowledgeable. He and his mechanic went to great lengths to get a repair done quickly and efficiently. My car was returned to me clean and ready to go. More

Ronan is always super helpful and knowledgeable and he always finds time to answer my questions .... always finds time to answer my questions .... More

Alex is always professional with a great smile. He gives you a very reasonable turn-around on call backs with text or voice messages. Gets you in and out as soon as possible with excellent service He gives you a very reasonable turn-around on call backs with text or voice messages. Gets you in and out as soon as possible with excellent service, and if a loaner is needed, you can count on Alex to do whatever he can. More