Mercedes-Benz of Annapolis - Service Center

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

Alex Clothier set me up with a new loaner 2023 Mercedes GLB-250 and that allowed me to see my Medical Health care provider for the first time since I retired from the Military in 2019! Alex set up my loane GLB-250 and that allowed me to see my Medical Health care provider for the first time since I retired from the Military in 2019! Alex set up my loaner vehicle appointment 3 weeks in advance and instead of just sitting at the service center for up to 2 hours after work I was able to sign for the vehicle and immediately make my appointments getting my blood drawn. I received a text 2 hours later saying that my vehicle was ready for pickup which was lightning fast but I was on the way to my eye doctor to get my vision checked! Alex Clothier's professionalism is going to prolong my life at least another 10 years! More

Location is convenient, and pleasant personnel. Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference More

Chuck is always responsive, professional, knowledgeable - and gets us taken care of first time. He’s the reason we keep coming back! and gets us taken care of first time. He’s the reason we keep coming back! More

Chuck was amazing during my service and explained everything that was required. He took good care of me. everything that was required. He took good care of me. More

Brought my car in for service and was pleased how well they took care of me. Chuck treated me like family. I definitely will be coming back again. they took care of me. Chuck treated me like family. I definitely will be coming back again. More

Chuck is very knowledgeable and I love how helpful he is especially when I need him in emergency situations. especially when I need him in emergency situations. More

I had been given a different advisor when I first came to Annapolis Mercedes, it was not a pleasant experience. Steve was assigned to me after & has gone above and beyond every time my car has needed service Annapolis Mercedes, it was not a pleasant experience. Steve was assigned to me after & has gone above and beyond every time my car has needed service. I appreciate his attention to detail and making sure my car is back to me in a timely manner. More

Alex is great! He is extremely knowledgeable and responsive to your maintenance issues at Mercedes Service of Annapolis. He explains everything in detail and is ver He is extremely knowledgeable and responsive to your maintenance issues at Mercedes Service of Annapolis. He explains everything in detail and is very accommodating to your needs. I would not go anywhere else. More

Great dealership, service and sales is in two separate places first time I’ve ever seen that at a Mercedes Benz dealership places first time I’ve ever seen that at a Mercedes Benz dealership More