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Mercedes-Benz of Atlanta Northeast
Duluth, GA
2,082 Reviews
Mercedes-Benz of Atlanta Northeast| The Classic Mercedes-Benz Experience in Atlanta.
For over four decades, Mercedes-Benz of Atlanta, formerly known as Atlanta Classic Cars, has been creating extraordinary Mercedes-Benz buying experiences and delivering exceptional customer service. We design experiences, architect memories and fulfill lifelong dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,082 reviews
November 11, 2022
I had an excellent car shopping experience with sales agent Finn Mesa and of course the rest of the team. I am really enjoying my new ride! Thank you for the hospitality, fairness and knowledgeability. agent Finn Mesa and of course the rest of the team. I am really enjoying my new ride! Thank you for the hospitality, fairness and knowledgeability. More
by Yami
Employees Worked With
November 10, 2022
This is my third purchase with Mercedes-Benz of Atlanta Northeast, but my first new purchase with Finn. He is attentive, knowledgeable, professional and an absolute joy to work with. His positive energy is Northeast, but my first new purchase with Finn. He is attentive, knowledgeable, professional and an absolute joy to work with. His positive energy is such a breath of fresh air. I appreciate his timeliness in responding to questions and his follow up. This will not be my last purchase with Finn. More
by Kimberly D
November 10, 2022
Recent service was handled very well, and they went beyond the needed trunk repair to also correct camera issues around the car I wasn’t aware of. Nice work. beyond the needed trunk repair to also correct camera issues around the car I wasn’t aware of. Nice work. More
by Tom Mattingly
November 09, 2022
Very nice and kind ! Thank you for help us to answer a question and paperwork and download MercedesBenz app. Thank you for help us to answer a question and paperwork and download MercedesBenz app. More
by Ltmnuong@yahoo.com
Employees Worked With
November 09, 2022
Finn is really helpful during our entire purchase and even helped us cleaned the old vehicle. even helped us cleaned the old vehicle. More
by Tony T
October 31, 2022
With the used car market being terrible, I decided to go for a new car and Danny Kim helped me get a brand new GLE 350 coming out of the factory lines. He was very helpful with the process and gave me updat for a new car and Danny Kim helped me get a brand new GLE 350 coming out of the factory lines. He was very helpful with the process and gave me updates as the vehicle was moving through the production line. 100% satisfied and recommend for anyone looking for any Mercedes vehicle to go talk to Danny Kim. More
by In
Employees Worked With
October 27, 2022
Hubby and I went into the dealership not knowing what to expect because the car I originally wanted have been sold. Kristin was super nice when we exchanged words through mail and once we were there Danny o expect because the car I originally wanted have been sold. Kristin was super nice when we exchanged words through mail and once we were there Danny our salesman was magnificent. We told Danny what we wanted and he showed us all the options and did not pressured us at all. This buying experiences has got to be one of the best we’ve had and the fastest! We got there around 9am and by 9:45am, we were signing paperwork. I will recommend Danny to everyone and we have to give our gratitude to Danny for loving his job so much… and it showed!!! Until next time!!! Peace More
by Le quyen
October 27, 2022
My 4th car from this dealership. They always exceed my expectations. Hats off to Bob, Toussant, Charles and the entire staff They always exceed my expectations. Hats off to Bob, Toussant, Charles and the entire staff More
by Desdecarta
October 24, 2022
Their service is horrible! I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to sta I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to stay on site when I booked the appointment because heading back to buckhead(where I live) and back to dealer is a headache with Atlanta traffic and chose to worked in a guest office for about 2 hours. At about 9:40am, I went out to take a break and also wanted to check my vehicle status through the service/maintenance area window, and realized that my car has not even get worked on yet, because it is parked outside of the service/maintenance factory! I also received several emails via Mercedes-Me connect about Battery critical status, they not only left my car out there for 2 hours, but let the flash on, so the battery drained! I talked to the advisory Tony Park, he only said it is not possible and he will check for me, and he went to serve a customer and let me wait for 20 minutes! When I finally had the opportunity to talk to him again, he immediately admitted that the car has not been started yet, but the Mercedes tech team were starting an all-hands meeting at that time, he told me it's 5 minutes, but I had to wait for 20 minutes again for the meeting ended, and some tech had finally started the work. I asked him how long it will take to finish, he said 1 hour, I started to wondering how a 3 hours job can be done in 1 hour. I asked him to bring me a spec/list that all the services are covered by Service B($550). It took him again about 25 minutes to finally bring me the list because he had to serve another customer! I requested to speak to his supervisor, now Derek Nash showed up, and both Tony Park and Derek Nash promised me that EVERYTHING on the Service B list will be completed, no item will be skipped, and it will be done in about 55 minutes(the car also had a recall). I decided to continue to wait at the dealer. When service was finally completed, it was about 12:10pm! My whole Tuesday morning was gone. But the most ridiculous part is yet to come!!!!! I to be honest never carefully and clearly read all the paper work that any dealer give to me in the past, but this time I did. And not ONLY carefully and clearly read all the paper work, I also compared it with the Service B list Tony Park provided to me, and you know what? The so called Service B, which is a $550 package, the only actual thing they did to my car, is oil change, that's it(there are few checks, yes, but no any other actual work)! The items like brake fluid change on the Service B list, was not done! I ask Tony, and this time he said, and please remember this, and I quote "we(the dealer) only do minimum, the list you have is Mercedes list, recommended list, but not required, we(the dealer) only do minimum, if you want everything on the list, you are looking at $1000". WHAT THE *****???!!! Then why you call it Service B? Why don't you just call it oil change??????????? And why it needs 3 hours!!!!!! Anyway, now Derek Nash walked in again, and VERY "generously" said will give me a "discount" and only charge me oil change, which is $190, a 5-hour-$190-oil-change, so generous! Big thank you Derek Nash! Lesson learned! I am sure I will not do any of my services anymore here. But next time anyone else do service here, don't trust any of their words, just do oil change, and if your car needs anything else, dealer will sure let you know! LOL! WOW man, I just cannot believe this, but trust me Mercedes-Benz of Atlanta Northeast, there are better ways to make money, not like this! Not like this! And most importantly, other people's time is time! We all have a busy life! Shame on you lie to your customer, and shame on you waste 5 hours of my time! More
by Miao
