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Mercedes-Benz of Coral Gables

Coral Gables, FL

Overview
Employees
Reviews
Vehicles
4.9
4,323 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,323 reviews

November 29, 2021

All went great , was able to get car fixed same day . She was extremely helpful More

by dmantjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
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Nov 29, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. We appreciate you taking the time to share your feedback. Thank you for the five-star rating. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
November 29, 2021

Amazing experience. Peter was very helpful in helping me pick out my car. Very happy with my purchase. More

by Yennihernandez30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Blanco, Rosa Soriano Gomez
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Nov 29, 2021 -

Mercedes-Benz of Coral Gables responded

Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Helpful
November 27, 2021

The service was exceptional. I had a issue with a engine part that was replaced and I was off on my way within 2 hours. I could not have asked for better service, both from my service advisor and the shop. More

by seguy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Corso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
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Nov 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
November 26, 2021

Siempre vengo a este dealer Que siempre me atienden súper rápido y valentin siempre trata de ayudarme en todo lo que puede, siempre pendiente que todo se resuelva con mi carro rápido :) More

by nany.ste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful 1
November 23, 2021

Francisco was very professional and informative. Service was quick and communication was great. Would highly recommend! More

by Sandilopez1220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Francisco and our team, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
November 21, 2021

Carlos Pereda was perfect. Professional , polite, efficient and helpful in all my questions about the car More

by Leeroberto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Pereda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for your feedback on your recent visit to Mercedes-Benz of Coral Gables. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Helpful
November 21, 2021

Friendly, efficient service. I was able to purchase my new car and drive out in about two hours. More

by Barbjens21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Corso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Helpful
November 21, 2021

Andrea was the only advisor who accepted to help me when all the male advisors working in the morning time refused to take care of my minor needs when the front desk assistant was approaching them one to on More

by meznar13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
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Nov 22, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your honest feedback. We are glad to hear that Andrea provided you with great customer service, and we hope to see you again here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Dec 05, 2021 -

meznar13 responded

Hope the rest of the staff be informed about the difference between excellent and bad costumer service.

Helpful
November 19, 2021

Aldo was fantastic and kept us informed during the entire process. We really appreciated his customer service focus. More

by dannyrosas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
November 17, 2021

Tony Fuentes always surpass expectations and provide an excellent service and advices. He's the best service advisor in town More

by rubn001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Fuentes
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Nov 17, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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