Mercedes-Benz of Edison - A Ray Catena Dealership

Very professional and knowledgeable. I appreciate all the help and would definitely recommend Mitch Patlock I appreciate all the help and would definitely recommend Mitch Patlock More

Couldn’t have asked for a better experience. Professional, helpful and truly cares about the customer. Professional, helpful and truly cares about the customer. More

Chris made our visit to Mercedes-Benz a genuinely positive experience. He was welcoming, knowledgeable, and incredibly easy to talk to. He took the time to understand exactly what we were looking for positive experience. He was welcoming, knowledgeable, and incredibly easy to talk to. He took the time to understand exactly what we were looking for and has been working hard to put together the best package for us. We really appreciate his honesty, responsiveness, and commitment to helping us. We would definitely recommend asking for Chris if you're shopping for a Mercedes. More

I was shopping for a Mercedes Benz convertible for almost a year. After many months and several cars that weren't up to par from other dealerships, I finally found a car that was perfect. Ricky Kwan was in a year. After many months and several cars that weren't up to par from other dealerships, I finally found a car that was perfect. Ricky Kwan was instrumental in introducing me to Tom Cola.I knew when I met him I could trust him. Trusting your sales person when buying a car is one of the most important things when purchasing a new or certified preowned vehicle. He made the experience seamless and went above and beyond to make the purchase stress free. I would recommend him to anyone as a 5 star sales representative. I will definitely contact Tom when I want to upgrade my Mercedes again. He is an honest and fantastic representative. More

"I had an excellent experience purchasing my Mercedes-Benz. Tom Cola made the process quick, smooth, and stress-free. He was personable, professional, and a pleasure to work with. I've only had Mercedes-Benz. Tom Cola made the process quick, smooth, and stress-free. He was personable, professional, and a pleasure to work with. I've only had the vehicle for one day, so it's too early to rate the car itself, but I'm very happy with the service I received." More

Tom helped me with my Mercedes-benz. ..he was great! He was knowledgable and walked me through the entire process. ..he was great! He was knowledgable and walked me through the entire process. More

great customer service in sales. I was very pleased and would highly reccomend this dealership I was very pleased and would highly reccomend this dealership More

Tom Cooa helped us to get the brand new GLE 450 , he is so helpful. Thank god for his help so helpful. Thank god for his help More

My original review has been retracted because what happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives yo happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives you their word, it means something. Unfortunately, I learned the hard way that if it is not in writing, you should not rely on it. I leased my own Mercedes from Ray Catena Mercedes-Benz of Edison. About two weeks later, I brought my father in and he leased one too. I personally paid his down payment because he did not have the money, and I wanted him to experience owning a Mercedes. I worked hard to save that money, and bringing him into that showroom was one of the proudest moments of my life. Before my father leased his vehicle, I asked whether I would receive the Mercedes glass set if I brought him in. I was verbally told yes. That was not an unusual request because the dealership had already honored another souvenir promise during my own lease. I had every reason to believe this promise would also be honored. After my father signed, everything changed. Management denied that the promise had ever been made. Instead of standing behind what I had been told, the discussion turned into an argument over which salesperson said it and whether that person had authority. As a customer, I have no way of knowing who has authority inside the dealership. A promise made by a dealership representative on the showroom floor should be a promise made by the dealership. I was then told the $178 Mercedes glass set would come out of the salesperson’s own pocket and that he had only made about $70 on the deal, as though I should feel guilty for asking the dealership to honor the promise they made before receiving a second lease from my family. I repeatedly asked to speak with the General Manager. Instead, I was kept speaking with another manager who wanted me to continue the conversation inside a private office. I respectfully declined because I did not feel comfortable discussing the matter behind closed doors. I preferred to remain in the public showroom near the front counter where other customers and employees were present. While I was standing there waiting to speak with the General Manager, I was told that the police would be called if I did not leave. I never threatened anyone. I never yelled. I never became aggressive. I was emotional because I felt blindsided after helping bring the dealership two completed leases from one family. My voice was shaking and at times I struggled to speak, but I remained calm. I have a recording from that interaction. It is mostly audio, but it captures my emotional state and shows that I remained in the public showroom. I welcome the dealership to preserve and review its complete security footage because it will show exactly what happened. The receptionist treated me with kindness and professionalism throughout the interaction, and I appreciate that. My complaint is not about her. My complaint is with how management handled the situation after the promise was denied. To make matters worse, after driving my brand new leased vehicle directly home from the dealership, I noticed what appears to be a small paint chip. I documented it immediately and contacted the dealership about it. This was never about a $178 glass set. It was about honesty, integrity, and standing behind your word. I trusted this dealership enough to lease my own Mercedes, bring my father in for a second lease, and I was even planning to bring my mother in for a third. Instead, I left feeling humiliated and deeply disappointed. If you choose to do business with this dealership, get every promise in writing before you sign anything. Do not rely on verbal commitments. My experience taught me that lesson the hard way. More

Greg is knowledgeable, helpful and presents himself in a professional manner. He is a pleasure to deal with. professional manner. He is a pleasure to deal with. More