Mercedes-Benz of Edison - A Ray Catena Dealership

My detailed personal experience I brought a Mercedes 350 E at Mercedes of Edison, from Tom Cola on Nov 17th, 2018. Tom Cola is very professional, very friendly, kind, and very cou I brought a Mercedes 350 E at Mercedes of Edison, from Tom Cola on Nov 17th, 2018. Tom Cola is very professional, very friendly, kind, and very courteous. The price he gave is pretty fair, The trade- in he gave me, for a 2017 Porsche 911, is pretty fair too. There are no demeaning techniques being used during the trade-in process, as some dealers like to talk bad about your trade-in vehicle and pretend they are doing you a favor, during the process. He got the car that I asked for with the specification I wanted, without pretending that he has to go through hugh hurdles to get the car, as other dealer had ridiculously told me before . pretending that they almost have to bride the government to get the car that I want. My only wish was that , when Mercedes Benzes of Edison owe me a refund equity on the Porsche that I traded-in, that they would send me the refund check quickly, or al least keep me updated on the progress, and not causes me to wait for over five weeks before receiving the refund. That wait has caused a lot of anxieties about the integrity of the promise agreed upon. But I received the refund eventually. Tom Cola delivered as promised, and that's a lot from many other car dealers who do not. More

Tom stands by you! Tom is your Man! Tom's exceptional interest he develops in you not only as a mere buyer but as a person is impressive. From my first casual call when I first saw the c Tom's exceptional interest he develops in you not only as a mere buyer but as a person is impressive. From my first casual call when I first saw the car listed online (when is was not yet even in inventory), Tom was so responsive from sending me pictures, to staying after hours to accommodate my late visits to the show room because of my tight work schedule. Then came the part of making payment. Since I'm purchasing this car to ship to Africa, I was paying outright for it - no credit no financing - and getting my funds to be wired to me from Africa took some time. Turns out this particular vehicle was the hottest on the sales floor at the time - and over 30 sales personnel were all out to sell it. But because Tom had promised to hold it for me, he "fought" for me to the last drop, even under intense pressure from his superiors, and he himself getting other multiple offers, he stood by his word to hold the car for me - that I thought was very profound and noble - putting customer and relationship ahead of sales or money! That was surely in line with these two values of Ray Catena 1. "...extremely dedicated to providing top customer service to their clients" and 2 "TAKE CARE OF YOUR LIFE AND FAMILY & WE'LL TAKE CARE OF YOUR CAR" THANK YOU TOM - YOU ARE AMAZING! More

Manish provided exceptional service! My husband introduced me to Manish after my prior encounter with another sales associate left me unsatisfied. Manish provided exceptional customer ser My husband introduced me to Manish after my prior encounter with another sales associate left me unsatisfied. Manish provided exceptional customer service and displayed the willingness to go above and beyond for his clients. The car we purchased from Manish was not my first option, but it became the option of choice after working with Manish. He remained professional from start to finish our transaction. It was a pleasing experience, and if I had to recommend anyone to Mercedes-Benz, I’d connect them to Manish as he is indeed an asset to the company. Thank you. More

Excellent Experience Chris is extremely knowledgeable and enthusiastic. He works incredibly hard to find the perfect car for each client and strives to have the entire tr Chris is extremely knowledgeable and enthusiastic. He works incredibly hard to find the perfect car for each client and strives to have the entire transaction go seamlessly. More

The best experience I have ever had Bought my CLA 250 From Mercedes Benz of Edison was such a great experience. Ahmed Abdelayem was amazingly helpful for both the salesmen’s ship ,pric Bought my CLA 250 From Mercedes Benz of Edison was such a great experience. Ahmed Abdelayem was amazingly helpful for both the salesmen’s ship ,price and going over the features of the car. The next car after the lease ends will come back and ask for Ahmed I would like to thank Ahmed and ray catena for such an easy trust worthy honest experience More

New lease A real pleasure to work with this dealership. From the initial visit thru delivery it was headache free ! Keep up the great work Thank You A real pleasure to work with this dealership. From the initial visit thru delivery it was headache free ! Keep up the great work Thank You More

Excellent and efficient salesmanship Mr Ricky Kawan is the excellent and most efficient sales person I have met who goes out of the way to help a customer and answers all his questions ho Mr Ricky Kawan is the excellent and most efficient sales person I have met who goes out of the way to help a customer and answers all his questions honestly with knowledge. More

Best Experience Ever Manish was absolutely wonderful to work with. He was able to find exactly what I wanted and was so accommodating when it came to adding additional fea Manish was absolutely wonderful to work with. He was able to find exactly what I wanted and was so accommodating when it came to adding additional features to the car. He knew how important this was for me and made sure that I was getting everything on my wishlist! Manish treated me like a friend and was so trustworthy, I had no doubt throughout this entire process that I was getting a great value car without the gimmicks. This has been the best car buying experience I’ve ever had and I am so appreciative for the Ray Catena team and Manish for going above and beyond to ensure that I was happy with my purchase. Also a huge thank you to Doug & Louis for working so closely with Manish to make this purchase a reality! More

Ricky Kwan is An Excellent Salesman I just wanted to take a minute to rate my recent experience at Ray Catena. It was very smooth process from beginning to the end. More specifically I w I just wanted to take a minute to rate my recent experience at Ray Catena. It was very smooth process from beginning to the end. More specifically I would like give high praise to my Salesman, Ricky Kwan. Buying a car from him was a great experience. He is a man of honor and integrity. He did everything he could to assist in the purchase of the vehicle to make sure all expectations were met. After purchasing the car, I texted him my follow-up questions regarding initiating Mercedes App. He called me back immediately and walked me through step by step to set up the App. That is what you call great customer service. I have to say Ricky will be my family vehicle sales person for life. Thanks Ricky and A++++ service. More

Friendly, smooth, professional and very accommodating. We have dealt with Barry Martin before and as usual he is the consummate Sales Person. He is friendly, beyond knowledgeable and makes the car buying We have dealt with Barry Martin before and as usual he is the consummate Sales Person. He is friendly, beyond knowledgeable and makes the car buying experience pleasurable. More