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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,499 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,499 reviews
May 30, 2025
Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided everyone was super friendly and helpful with the service they provided More
by bresnocks
May 25, 2025
It was great working with Austin, I was so undecided I changed my Mind about the car i wanted about 10 times, he never got frustrated he was patient and kind. Finally decided on day 2 and I’m happy with changed my Mind about the car i wanted about 10 times, he never got frustrated he was patient and kind. Finally decided on day 2 and I’m happy with my choice! More
by kayellis
May 24, 2025
It was a pleasure working with MB of Hagerstown, especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car f especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car features was exceptional. We highly recommend him and the dealership! More
by Carrie
Employees Worked With
May 23, 2025
Outstanding dealership! Purchase was smooth, quick and easy. We appreciate having the process be so simple. I would highly recommend the dealership! Barry was fantastic Purchase was smooth, quick and easy. We appreciate having the process be so simple. I would highly recommend the dealership! Barry was fantastic and very helpful explaining the tech in the car. Christine in financing made the process go extremely smooth. Everything was pretty well ready for us before we arrived to pick up the car. More
by Terps1996
May 23, 2025
Very pleased with the recent car shopping with this dealership and the sales agent Rob Edmonds! Highly recommend him if you are looking for an easier and pleasant car shopping experience! dealership and the sales agent Rob Edmonds! Highly recommend him if you are looking for an easier and pleasant car shopping experience! More
by romina
Employees Worked With
May 19, 2025
Outstanding quality of work and service of the Hagerstown Mercedes dealership. I will highly recommend that dealership.! Mercedes dealership. I will highly recommend that dealership.! More
by jbinks
Employees Worked With
May 16, 2025
The entire atmosphere is very friendly. Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quit Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quite the opposite of some other establishments where employees are rude and could care less about your needs. While the service cost are high, I am pleased with the service they provide. I’ve dealt with MoH for many years and hope to continue. More
by EMT
May 16, 2025
The buying process could not have been easier. Never pushy and great, each step of the way. Never pushy and great, each step of the way. More
by s.barnes33
Employees Worked With
May 13, 2025
Barry was great. Very personable and gave me a detailed orientation with the car. Great customer service and will work with him again. Very personable and gave me a detailed orientation with the car. Great customer service and will work with him again. More
by jason
Employees Worked With
May 12, 2025
Barry made sure all of our questions were answered and made sure we got the exact car we wanted. Service was great and the entire process went smooth. made sure we got the exact car we wanted. Service was great and the entire process went smooth. More
by shelby.aikens2010
