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Mercedes-Benz of Hagerstown

Hagerstown, MD

5.0
2,538 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,538 reviews

August 26, 2025

My 2nd experience at their service department was another great one. Very smooth and efficient operation from scheduling through completion and pickup. Nick Bischoff was assigned as my service advisor (as More

by Julian_W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Mercedes-Benz of Hagerstown responded

Julian, we're glad to read about your smooth and efficient service experience at Mercedes-Benz of Hagerstown! Thank you for your business and feedback. See you next time!

August 23, 2025

Barry was friendly. He was efficient in answering my questions. His only sales tactic was being genuine and helpful. Working with him was a pleasure. More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Mercedes-Benz of Hagerstown responded

Hi Jeremy, we're delighted to hear Barry's genuine approach made your experience pleasant and efficient. Thank you for choosing Mercedes-Benz of Hagerstown!

August 15, 2025

As usual, Mercedes-Benz of Hagerstown doesn’t disappoint. This is my 3rd Benz and I’ve been using the same sales associate for over a decade. I can’t say enough about Barry London and how great it is working More

by jared.acre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Mercedes-Benz of Hagerstown responded

Jared, thank you for choosing Mercedes-Benz of Hagerstown and for your longtime support! We're thrilled to hear you've had such a great experience with Barry over the years. Enjoy your new Benz, and see you next time!

August 15, 2025

We only buy our Mercedes at Hagerstown Mercedes because of excellent service department. They are the best More

by Msmith424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mercedes-Benz of Hagerstown responded

We're proud to have your business and your loyalty! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your support online. See you next time!

August 13, 2025

I recently acquire a new Mercedes from Kyle at Mercedes Of Hagerstown. Kyle assisted me in selecting the ideal vehicle, demonstrating patience and extensive knowledge of all available options. He allowed More

by grimm715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Mercedes-Benz of Hagerstown responded

Hey Grimm, congrats on your new Mercedes! We're glad Kyle guided you so well. Enjoy every mile ahead! See you in the future at Mercedes-Benz of Hagerstown. Safe travels!

August 12, 2025

Barry was a top notch professional. Not pushy to close the sale. He knows the product well and is very organized. Great salesperson, great dealership and brand ambassador. More

by gargana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Barry provided such a professional, knowledgeable, and smooth experience at Mercedes-Benz of Hagerstown. Thanks for trusting him and our team!

August 07, 2025

Alex was a big help and took care of all issues and went over and beyond More

by kevinmgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Hagerstown responded

We are thrilled to hear that Alex went above and beyond. Thanks for choosing Mercedes-Benz of Hagerstown!

August 07, 2025

MB Hagerstown always has great 5-star service. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent. More

by N. Harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Helfrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for being a loyal customer and for choosing Mercedes-Benz of Hagerstown to keep you on the road! We’re here whenever you need us. Safe travels!

August 06, 2025

Very welcoming. Rob and the Younger staff made my experience enjoyable. I highly recommend Rob!! More

by Klaylapinto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Mercedes-Benz of Hagerstown responded

Thanks for the awesome review of Rob and Mercedes-Benz of Hagerstown!

August 05, 2025

Barry London was a pleasure to work with; his demeanor is kind and straight-forward, making the process of car buying easy! The dealership was extremely accommodating for my needs. They'll see me again whe More

by kariausherman
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your fantastic feedback about Barry and our team! We can't wait to assist you at Mercedes-Benz of Hagerstown in the future. Enjoy your new car!

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