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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
June 20, 2025
Kyle was the best to deal with and so patient with all my requests & questions. It was a pleasure dealing with him and the dealership! requests & questions. It was a pleasure dealing with him and the dealership! More
by emonahan93
Employees Worked With
June 19, 2025
Kyle was great. Probably one of the easiest purchases I’ve ever made.Quick too. I’ll be back for my next Mercedes for sure Probably one of the easiest purchases I’ve ever made.Quick too. I’ll be back for my next Mercedes for sure More
by grappler5
June 19, 2025
Our purchasing experience with Barry at Mercedes-Benz of Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something w Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something we didn’t want. He then was able to find a perfect van for us at another dealer, savings us months of waiting to have a van built. We look forward to working with Barry and Mercedes-Benz of Hagerstown for years to come! More
by lisa.doumont
June 17, 2025
Mercedes Benz of Hagerstown is the bes! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! More
by catabamoonTaC
June 16, 2025
Great people to work with; very friendly,professional, helpful, and easy to work with. Definitely the best experience with a dealership I have had in my many years of buying vehicles. Thank you so much. helpful, and easy to work with. Definitely the best experience with a dealership I have had in my many years of buying vehicles. Thank you so much. More
by jbjones
June 10, 2025
The sales rep, Barry London and the dealership experience were great!! Will go back again. were great!! Will go back again. More
by Don
June 05, 2025
Rob is top notch. Great communicator, patient and willing to help find the right car. When we couldn’t find what I wanted he worked with me to order a vehicle. Merced Great communicator, patient and willing to help find the right car. When we couldn’t find what I wanted he worked with me to order a vehicle. Mercedes delivered early and everything was smooth More
by JCM
May 30, 2025
Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided everyone was super friendly and helpful with the service they provided More
by bresnocks
May 25, 2025
It was great working with Austin, I was so undecided I changed my Mind about the car i wanted about 10 times, he never got frustrated he was patient and kind. Finally decided on day 2 and I’m happy with changed my Mind about the car i wanted about 10 times, he never got frustrated he was patient and kind. Finally decided on day 2 and I’m happy with my choice! More
by kayellis
May 24, 2025
It was a pleasure working with MB of Hagerstown, especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car f especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car features was exceptional. We highly recommend him and the dealership! More
by Carrie
Employees Worked With
