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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,368 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,368 reviews

October 03, 2018

Best dealer experience Best time I ever had at a dealer , Woody was awesome , highly knowledgeable on all Mercedes benz vehicles new, old, and upcoming vehicles, straight sh More

by Luisg1369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody OBrien
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your excellent experience with Woody! We value your business and recommendation.

October 03, 2018

Great car, great price, and even better sales person Ron was very easy to work with. Went to look at a e350 coupe, ended up with a 4 door c300. Better warranty and better ride for the family. Was on More

by dstowe324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

We're glad to see you experienced the kind of buying process we strive to provide each customer with. Thank you for your business!

October 02, 2018

Ultimate Experience Pleasant, low pressure puchase experience. Rob was easy to work with and able to work out many details quickly and accurately. Highly recommend Rob More

by Fredman
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

We hope you're enjoying your new vehicle! Thank you for choosing Mercedes-Benz of Hagerstown!

October 02, 2018

Best Car Buying Experience! Driving from Whitemarsh we were hoping to find what we looking for and complete the transaction the same day. Even though we arrived close to closing More

by Pearl12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

It's our goal to treat you to this pleasant and stress-free experience time and time again! Thank you for your business.

October 01, 2018

Rob got Granny Rolling! Rib was a delight to work with. . He was curtious and willing to answer all the questions that I had with no pressure on making a sale.... He explai More

by Lgmarg095
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your excellent 5 star rating! We look forward to your next visit.

September 29, 2018

excellent services I have recently purchased a new car from Hagerstown Mercedes Benz car dealer. My deep appreciation to Mike Lavrenchik who worked very hard to provide More

by E.V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Adam Himmelwright
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

We hope you're enjoying your new vehicle! Our team values your business and recommendation.

September 29, 2018

Fantastic experience! Michael was fantastic- I’ve known him for years and he patiently waited while I leased other brands of cars...always knowing I would end up in a Merce More

by Tricia J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

We're happy to hear our team provided with recommendations that best suited your needs! Thank you for your 5 star rating!

September 28, 2018

Vehicle Purchase Barry and Tony were great to work with. Both are very knowledgeable and professional. We bought a used vehicle which happens to be the 6th vehicle we More

by John
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your wonderful comments on our team! We're proud to have earned your business.

September 27, 2018

Tailor the Car Buying Experience to Your Needs! Mike & Tony were great in helping my mother and I get the car we wanted! Mike was very informative about the car's features and Tony worked with us st More

by mgmartinelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Sep 28, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the recommendation! We truly appreciate you taking the time to share your experience with us! We hope you have a wonderful day!

September 27, 2018

A quality experience that was positive, fair, and quick I had researched used luxury vehicles for 2 months on the internet and could not find the right fit for vehicle condition and price until I found my c More

by Pete H-B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for your kind words! We are happy to hear that Rob was able to assist you. Please let us know if we can help with anything in the future! Take care!

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