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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,357 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,357 reviews

August 08, 2018

Excellent Service! I really appreciate how attentive and honest Mr. O’Brian was. It was a great service and the car was in excellent conditions. Also I appreciate that t More

by Teacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Mills, Woody OBrien
Aug 09, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the excellent review! We are glad to know that our team could have been of service.

August 01, 2018

Used car The staff was very friendly and Rob was very knowledgeable. Overall it was a great car buying experience that I would recommend to anyone who is inte More

by Cheech21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the excellent review!

July 31, 2018

Looking for a used Mercedes Rob did a fantastic job of reaching out to us once we submitted our inquiry. He explained everything very well. You can tell that Rob loves what he More

by jaldridge0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the great review, we are happy to know that Rob was able to assist you. The next time you are looking for a vehicle head on back to Mercedes-Benz of Hagerstown!

July 29, 2018

EVerything went flawlessly, including predelivery repairs Purchased a used 2014 GLK250 with help of Salesperson, Barry London. Vehicle was in excellent condition, but had a few minor issues. Barry ensured More

by Richard in Maryland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2018 -

Mercedes-Benz of Hagerstown responded

Richard, we're so happy to hear that your experience with us and Barry was a good one and went smoothly! Thanks for taking the time to leave a review!

July 20, 2018

Great Experience! This is the second vehicle I've purchased from MB Hagerstown and Barry London. When I went to test drive the GLC, he was tied up with another customer More

by LindaCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the excellent review! We are happy to see that you had an amazing experience at our dealership.

July 18, 2018

The BEST Experience! We went to Younger Mercedes with the intention of getting more information of the white SUV in the picture. My husband didn’t think we would be purch More

by Hallie’s mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for letting us know about your amazing experience, we hope you are enjoying your new vehicle.

July 18, 2018

Car purchase was easy, but it took 2 months to get the GPS The car purchase was easy and professional but there was no folow up on the GPS that was owed to me and it took 2 months to get it. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jul 18, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for providing us with this feedback about your recent experience with Mercedes-Benz of Hagerstown.

July 17, 2018

My first experience This was my first experience with Mercedes of Hagerstown. I had used a different dealership in the past. Barry London was great to work with. It wa More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the kinda words about Barry, I know he will be happy to read this. Thank you for choosing Mercedes-Benz of Hagerstown!

July 17, 2018

Woody at Younger My experience with Woody and the dealership was fantastic. No high pressure phone calls. Woody even put the 2 vehicles we were looking at in the shade More

by MarkBenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Woody OBrien
Jul 18, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the recommendation, we are happy to see that you had a great experience.

July 16, 2018

Smooth Operation Barry was great to work, he understood what I was looking for and made the process easy. This is the second vehicle that I have worked with Barry to p More

by RayM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the excellent feedback!

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