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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,370 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,370 reviews

June 23, 2018

To The Point If you are in the market for a new Mercedes, go to Hagerstown MB, ask for Barry, and you will get prompt service with no hassle. Fair pricing out of t More

by CNB56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 26, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the great recommendation!

June 19, 2018

Mike Lavrenchik is the best sale man I have been with hagerstown Mercedes dealer for over a decade.' I have recently leased a new GLC 300 and thanks to Mike Lavrenchik from introduced an More

by Erica vu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Jun 22, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your business and loyalty over the years, Erica! We appreciate your wonderful feedback and look forward to assisting you again in the future!

June 07, 2018

Awesome Service Barry London at Hagerstown Mercedes Dealership provided excellent service. He was very attentive and knowledgeable. He went above and beyond to give r More

by Grateful48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the excellent review!

June 07, 2018

"Another Great Experience at Mercedes-Benz of Hagerstown" Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special wa More

by ronbowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Labrenchik, Alex Folz, Adam Himmelwright, Lisa Stonebraker, Marty Gillions, Justin Harbert, Michael Lavrenchik, Adam Himmelwright
Jun 07, 2018 -

Mercedes-Benz of Hagerstown responded

Wow! Thank you so much for this wonderful review and recognizing our great staff. We appreciate your business and look forward to working with you again soon.

June 05, 2018

Efficient and thorough It's always a pleasure dealing with Mercedes Benz of Hagerstown. We have purchased four Mercedes as well as a Mitishibishi and Toyota. Thank you More

by Cabriolet2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Carroll
Jun 05, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the excellent review! We hope you enjoy your new vehicle.

June 04, 2018

Sprinter Service Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my busine More

by fleetguy222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Folz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for leaving this feedback about your experience with our service department. We would like to hear more about your visit please contact us directly at 301-733-2301 so that we can work to come to a resolution. Thank you, Justin Harbert

June 04, 2018

Sprinter service Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with some More

by fleetguy222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Folz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2018 -

Mercedes-Benz of Hagerstown responded

We are sorry to see that you did not have a great experience at our dealership and would like to hear more about your visit please contact us directly at 301-733-2301 so that we can work to come to a resolution. Thank you, Justin Harbert

June 02, 2018

Thank You Rob Edmonds and the Hagerstown Team I recently purchased a vehicle from Mercedes-Benz of Hagerstown. I was purchasing from 750 miles away. This type of long-distance purchase usually m More

by lperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2018 -

Mercedes-Benz of Hagerstown responded

We are so happy to hear about the excellent experience that you had with our team! We can't do it without great customer service and it's glad to see that is just what you experienced. If there is ever anything more we can do please let us know.

June 01, 2018

First MB experience This is my first experience with MB and everyone was so helpful and made it a great experience. They answered all my questions and made sure I knew h More

by MCline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 01, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the recommendation! If you need anything else please let us know, we hope that you are enjoying your new vehicle.

June 01, 2018

Best car buying experience Mike did everything we asked. Special ordered the exact vehicle that we wanted. Kept us up to date while the car was being built in Germany. Once th More

by Dan250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Jun 01, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the excellent review, we are happy to have you as part of our Mercedes-Benz of Hagerstown family!

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