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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,648 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,648 reviews
September 22, 2025
Car was promised in 1 and 1/2 hours for $350. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. More
by Vet
Employees Worked With
September 20, 2025
Great customer service skills, completed work in a timely manner. Love them In addition, I love the car. manner. Love them In addition, I love the car. More
by mariamccoy363
September 05, 2025
Barry was very helpful, even when it was not his working day he came and helped us and we could make it to buy my lovely car :) All people were very nice and helpful in Hagerstown Mercedes. day he came and helped us and we could make it to buy my lovely car :) All people were very nice and helpful in Hagerstown Mercedes. More
by kian.rozita
Employees Worked With
September 05, 2025
Impeccable service! Rob is very knowledgeable and personable. He was very patient throughout the entire transaction. Rob is very knowledgeable and personable. He was very patient throughout the entire transaction. More
by MichelleBarthelme
September 04, 2025
I purchased a car from Barry London from out of state. He took great care of me, and prepared the car beautifully for my pick up date. He gave me a very thorough demonstration of all the features, and ans He took great care of me, and prepared the car beautifully for my pick up date. He gave me a very thorough demonstration of all the features, and answered all my questions. The dealer even sent someone to pick me up from the airport, since I was out of state. I highly recommend this dealership and Barry London. More
by Andrea from Boston MA
Employees Worked With
August 31, 2025
Barry was great to work with. He was very knowledgeable and helpful. We would definitely buy from him again. He was very knowledgeable and helpful. We would definitely buy from him again. More
by acriley61
Employees Worked With
August 31, 2025
Barry and the team were amazing! !!! Above and beyond they went for us in finding our first Mercedes. From understanding our needs and budget, Barry and his team help us complete our !!! Above and beyond they went for us in finding our first Mercedes. From understanding our needs and budget, Barry and his team help us complete our dream. If you’re in the market to find your first or next Mercedes, definitely go to Mercedes-Benz of Hagerstown and talked with Barry he’s the best! More
by rledgardm
Employees Worked With
August 31, 2025
I was lucky to be mr. London ‘s client. He helped me a lot when I tried to choose my new vehicle as well as described techniques in the car . He was so patient and helpful London ‘s client. He helped me a lot when I tried to choose my new vehicle as well as described techniques in the car . He was so patient and helpful.he is professional and I can say he has humer sense .he answered every tiny question he offered me all helps even after I purchased my C 300 I appreciate this respectful gentleman. - JUST SUPERB. More
by Amal
Employees Worked With
