Mercedes-Benz of Hagerstown

Great service from Rob Edmonds! Rob Edmonds was my salesman. He was extremely friendly and very knowledgeable. He was really helpful at assisting me in buying my first car. He was al Rob Edmonds was my salesman. He was extremely friendly and very knowledgeable. He was really helpful at assisting me in buying my first car. He was always quick and thorough to all my inquiries which made buying a car extremely easy and stress free. He was very patient with me and did all that I asked. I would definitely recommend this dealership and their staff to family and friends! More

Stress Free and Low Key Rob was personable,knowledgable,and efficient.The same can be said about Austin and Justin.A great experience at a great dealership!Of course,I knew a Rob was personable,knowledgable,and efficient.The same can be said about Austin and Justin.A great experience at a great dealership!Of course,I knew all that going in!!Always a pleasure! More

Barry is Awesome! I try to avoid visiting car dealerships and car sales people. I normally try to do everything on line or by email in advance of visiting the dealersh I try to avoid visiting car dealerships and car sales people. I normally try to do everything on line or by email in advance of visiting the dealership in order to avoid the sales pitch and negotiations. However, we drove to MB of Hagerstown to see a specific car after speaking to Barry on the telephone. I have to say that the experience could not have been more pleasant. We were purchasing a CPO C class but were treated like we were purchasing a new S class convertible. No hurrying, no pressure. Good job to MB of Hagerstown. More

Rob was great. Great service! Explain everything thoroughly. Not pushy and a joy to work with! I will be back! Rob explained all the functions of the car! Great service! Explain everything thoroughly. Not pushy and a joy to work with! I will be back! Rob explained all the functions of the car! More

Awesome car purchase What an awesome car buying experience!' Rob was beyond helpful. I knew what I was looking for but was sure if I wanted a truck or car that I really li What an awesome car buying experience!' Rob was beyond helpful. I knew what I was looking for but was sure if I wanted a truck or car that I really like. But Rob everything down for me! He is the best. Loving my new ride! Did I mention not a lot of hassle! More

GREAT SERVICE I want to say working with Pierce and his team is the only good experience I have with my car. I purchase my car just little over a year a go and it I want to say working with Pierce and his team is the only good experience I have with my car. I purchase my car just little over a year a go and it seems to be having transmissions problem. Mercedes Benz of USA don't think the problem should be covered on the warranty because a code is not showing up. If you are driving and the car is shaking when it shifts between 5 and 7 guars there is something wrong besides general maintenance. The car shakes some times so bad that is seems like its going to cut out. On the upside Pierce and his team has come up with something to help me and I am thankful. But this is my first and last Mercedes. I will go back to the BMW. More

Buying made easy. Our sales rep., Barry London, was excellent to work with. He simplified the process and was extremely helpful, but never pushy. Thanks Barry! We Our sales rep., Barry London, was excellent to work with. He simplified the process and was extremely helpful, but never pushy. Thanks Barry! We also found the general manager, Justin Harbert, to be a pleasure to work with. More

Excellent auto experiences....quality, quickness/efficient! The total experience was incredible...excellent review, seamless test drive with follow up and amazing finance department....the smoothest purchase po The total experience was incredible...excellent review, seamless test drive with follow up and amazing finance department....the smoothest purchase possible.....strongly recommend.....PLEASE give them a chance...the knocked out the northern Virginia dealers-big time. Wonderful buying experience More

Easy as pie This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. More

My Favorite Things My favorite things about Mercedes Benz of Hagerstown: 1. Rob Edmonds my sales associate. Rob was exceptional with communication and follow-up thr My favorite things about Mercedes Benz of Hagerstown: 1. Rob Edmonds my sales associate. Rob was exceptional with communication and follow-up throughout the entire sales process as well as after the sale. This is very important to me and speaks volumes for how I will be treated as a continuing customer of Rob's and MBH. 2. A Fair Deal. Rob really went the extra mile to get me a fair deal on my new Mercedes. He worked the sale such that I was able to get the most value for my dollar as well as an excellent warranty package at a great price. 3. The Warranty. The manufacturer's warranty is fantastic and MBH was able to offer me a drastically extended warranty package that fit my needs perfectly. I highly recommend looking into the extended warranty packages with them when purchasing your new Mercedes. 4. Phenomenal service after the sale. MBH and Rob in particular have really made me feel like part of the Mercedes Benz family with their continued support after the purchase of my vehicle. 5. A Turn Key Experience. Everything was just "taken care of" throughout the sale/ purchase process. The paperwork was a breeze and tags, tile, transfer were done when I arrived to pick up the vehicle. I loved that. 6. Scheduled Maintenance Intervals The scheduled maintenance interval on my vehicle is 15,000 miles. That is outstanding! When you consider the scheduled maintenance on most other vehicle brands is 3000 miles, it speaks volumes for the quality of Mercedes Benz vehicles. 7. The Purchase Package The key and paperwork presentation was great with some additional touches thrown in that really made us feel like family. These are the little nuances that will make it hard to ever buy from anyone other than MBH. These guys are a class act. More