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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,495 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,495 reviews

November 15, 2017

Great experience As always, Mercedes Benz of Hagerstown never disappoints. Rob, and Tony were very helpful and answered all my questions and concerns. Lisa was very More

by FSHREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 17, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us this amazing review! We are happy to see that you had a great experience.

November 13, 2017

very satisfied!! good experience..not first Younger Mercedes. .accommodated our schedule and specific requirements....great demo when collected Our Car when it arrive More

by 13024 Gordon
Recommend Dealer
Yes
Employees Worked With
Nov 17, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for telling us about your great experience! We hope that you are enjoying your new car.

November 11, 2017

Wonderful Experience! You are made to feel that you are one of a kind. Everyone is very pleasant and knowledgeable. It's exciting to find that perfect vehicle and they help More

by Lisa Strauss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 13, 2017 -

Mercedes-Benz of Hagerstown responded

Lisa, thank you so much for this amazing review. It was truly our pleasure to provide great customer service. We look forward to taking care of all your vehicle needs in the future.

November 10, 2017

Very pleasant experience My salesman Mike Lavrenchick was knowlegeable about the vehickes, low pressure and very pleasant to deal with. I feel I got a very good deal with mini More

by John F Mulhern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Nov 10, 2017 -

Mercedes-Benz of Hagerstown responded

We are happy to hear about your great experience, we hope that you are enjoying your new vehicle.

November 08, 2017

Understood my needs. Not pushy. We were acquainted with the Hagerstown Mercedes Benz from a past purchase and good service. We attended a customer appreciation event a week ago and More

by Marpar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Nov 10, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for choosing Mercedes-Benz of Hagerstown, we appreciate your business and look forward to servicing your new car.

November 08, 2017

great work These guys do the car business proud. I had worked as a new car Sales Manager for over 17 years (different brand) and am proud to say I bought my car More

by Cvarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for this amazing review, we are thrilled to hear that you had a great experience.

November 05, 2017

2018 C300 Coupe Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at More

by 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright, Tony Mills
Nov 07, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for being such a loyal customer we very much appreciate your business.

November 03, 2017

2015 Mercedes C300 - Mercedes-Benz Hagerstown Very happy with smooth trade of my 2008 C300 for a certified pre-owned 2015 C300 Mercedes. Sales staff were professional and helpful. Tony Mills; th More

by njhpetite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kershner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 06, 2017 -

Mercedes-Benz of Hagerstown responded

We are so glad to hear that you had a great experience here at Mercedes-Benz of Hagerstown. Welcome to our family!

November 02, 2017

Best Car Experience Ever! I'm in sales, so I know how salesman can be. Barry was exceptional, he wasn't pushy, he was straight-forward and helped me get the best deal on my new More

by Austin Waters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 03, 2017 -

Mercedes-Benz of Hagerstown responded

We are so pleased to hear about your excellent buying experience here at Mercedes-Benz of Hagerstown. We appreciate your business and look forward to servicing your new vehicle in the future.

October 30, 2017

Outstanding Customer Service Rob was friendly and helpful. He and the rest of the team at Hagerstown Mercedes deserve a pat on the back. A lot of effort was put into completing th More

by Chris V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us this great feedback!

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