Mercedes-Benz of Hagerstown

A Refined Search Process Just for Me; First Time Buyer We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of cou We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of course my wants and I never felt that I was being grilled for answers; all of our conversations were natural and honest. Together we narrowed down the features that I was looking for and that same day MB of Hagerstown had ordered a vehicle with all of my "must-haves" and it was on its way. Barry kept me updated as the vehicle traveled to town, got certified and inspected, and was ready for a test drive. Needless to say it was the perfect fit when it arrived - I know that this is because they took the time to understand me as a driver and tailored their search for me. This was not an endless process of test driving different vehicles and switching between options, and going back to the drawing board, etc.. etc. This was a refined search process just for me that was streamlined and seamless. I never felt overwhelmed, even as a first time buyer. Barry let me set the pace; when I needed time to process he gave me space and when I was ready to pull the trigger he was proactive and responsive. Barry was my ally from the start; explaining options, deciding on which license plate graphics, sunshades and key chains - you name it - he was there for me. He was patient with my questions and always just an email away. He kept me up to date on what I would need to bring with me and what we could take care of in advance - I never felt unprepared. He set up everything in my new car for me including "home" in my navigation and my favorite Sirius station prior to my arrival. Justin, the GM, reached out during my process as well, offering support and commitment to my journey. Austin made financials a breeze, comfortable and confidential. Everyone goes out of their way to make you feel special - this is not a "reach a quota" dealership. This is personal experience start to finish with an understanding that customers are making a life orienting purchase. At MB of Hagerstown you walk in as a neighbor but leave as family. If you're looking for a comfortable experience, a fair price and a life time relationship - there is no need to even look anywhere else. I'm officially a proud, "for-life" client. More

Deja vu all over again I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mer I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mercedes with me until he found the right one, just like he did 10 years ago. More

My Third Benz This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by f This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by far one of the easiest purchases that I have ever made. No haggling was necessary. My questions were answered and things were ready to go when it was time to put pen to paper. I would and have recommended people visit Austin and Barry if thinking about purchasing a Mercedes-Benz. More

My first Benz Michael Lavrenchik is Great. Very friendly, knowledgable and honest. Gave me the information I needed to make an informed decision without any press Michael Lavrenchik is Great. Very friendly, knowledgable and honest. Gave me the information I needed to make an informed decision without any pressure to "close the deal". I was able to get a 2016 C-300 at what amounts to a wholesale price with a warrenty that is super! More

Purchase new car Barry was the best! He took his time showed us different options, test drove with us went over all the amazing features on the vehicles. He called c Barry was the best! He took his time showed us different options, test drove with us went over all the amazing features on the vehicles. He called checked in with us and still continues to stay in touch to make sure we have no questions. His caring and kindness is something you rarely find anymore!! I would recommend and will continue to purchase from him! More

Excellent Car Buying Experience I highly recommend MB of Hagerstown. They make the car buying experience hassle-free and the staff members are all true professionals. Rob Edmonds i I highly recommend MB of Hagerstown. They make the car buying experience hassle-free and the staff members are all true professionals. Rob Edmonds is the best! More

Honest no haggle buying We love buying all our cars at Hagerstown Mercedes. The buying experience with professional sales consultant, Mr. Rob Edmonds, is stress free and ext We love buying all our cars at Hagerstown Mercedes. The buying experience with professional sales consultant, Mr. Rob Edmonds, is stress free and extremely helpful. More

A great professional dealership Barry Understood quickly what was needed to close the deal. His patience and attention to details were very helpful. I can now enjoy my Mercedes car k Barry Understood quickly what was needed to close the deal. His patience and attention to details were very helpful. I can now enjoy my Mercedes car knowing all the great features it has. The team at Mercedes Hagerstown was also very friendly and service oriented. An incredible place to buy a luxury car! More

Another great experience We just bought our second SUV from MB Hagerstown. Martin is thorough, transparent and trustworthy and was very helpful helping us think through vario We just bought our second SUV from MB Hagerstown. Martin is thorough, transparent and trustworthy and was very helpful helping us think through various options and making sure we got exactly what we were after. The whole dealership is very fair, so much so that I drive past about four others dealers to get there! More

Quick and honest Michael Lavernchik was a pleasure to work with and was very helpful with information and speed. We were in and out with a new car in under 2 hours! Michael Lavernchik was a pleasure to work with and was very helpful with information and speed. We were in and out with a new car in under 2 hours! More