Mercedes-Benz of Hagerstown

"What an awesome AMG experience!" Background: I am from the Lancaster, PA area. I have been looking for a particular C63 AMG for quite some time. I asked my local (M-B of Lancaster) Background: I am from the Lancaster, PA area. I have been looking for a particular C63 AMG for quite some time. I asked my local (M-B of Lancaster) to keep an eye out for one of these cars. He told me, a car, with my specifications are few and far between, especially in this area. A few months go by. He sent me an email… M-B of Hagerstown, MD has a C63 that fits my particulars exactly. I should go check it out and drive it. I called M-B of Hagerstown… I talked with Mike twice. He answered all my questions and told me some things about the car. I called again on a Thursday; Mike was off, I talked with Rob. Then I called Rob 6 or 7 more times with more questions. I made an arrangement to come and see the car on a Saturday. I arrived at M-B of Hagerstown about 30 minutes after they opened and asked for Rob as I walked in the door. We met. Although, I am not from this area, I had this definite feeling of welcome and family once inside the door, and those feelings continued to grow as the day went on. The first thing on my agenda was to ask Rob to determine the value of my trade. Rob came back with a paper that had the value of my trade, M-B financing schedule, and a price out the door (including PA taxes). This was a deal that I just could not refuse… and I didn’t even see the car yet. I asked Rob, can we drive the car now? He said absolutely. We went out for a ride. Sold!!! Rob worked on the rest of the paperwork, (PA registration was important to me), warranty, etc… Rob’s attention to detail with the sale, combined with meeting my needs was absolutely terrific. I would also like to mention CJ… she is the best! She is the right person for the position she is in. I would say most people, when they get to the financing part, tend to get a little apprehensive. Not with CJ. She has this way about her. The dealership, the people and the car are all top notch (second to none). Rob…Thank you for a very smooth, enjoyable, and EXCITING, AMG buying experience that I will never forget. More

What a great experience! We've been looking at different cars for almost two months, with some pretty unpleasant experiences with different dealers and various brands of cars. We've been looking at different cars for almost two months, with some pretty unpleasant experiences with different dealers and various brands of cars. What a difference walking into the Hagerstown Mercedes dealership!. Martin met me at the door. I told him what I was interested in, and he walked me through all of the models. Martin was very professional, very pleasant, very polite, and was very respectful of my interests and of my time. He answered all my questions and showed me many cars around the range of what I originally came in to see. We test drove several cars. I ended up buying a different model than I came in to look at. The whole experience was simply first rate. I have nothing but praise for Martin and the other people working at Hagerstown Mercedes. We had a lot of fun talking with other people while the purchase processing was going on. I can't image buying any other brand of car from any other dealer from here on out. More

So Friendly ! My experience was nothing more then first class ! Martin my sales specialist was extremely accommodating during my visit . I would definitely refer My experience was nothing more then first class ! Martin my sales specialist was extremely accommodating during my visit . I would definitely refer friends and family . I live in DC and it was well worth the drive . More

Best Car Buying Experience This was our third Mercedes and by far the best car buying experience ever! I hate the typical 3-4 hour ordeal of buying a car. Most of the deal was This was our third Mercedes and by far the best car buying experience ever! I hate the typical 3-4 hour ordeal of buying a car. Most of the deal was conducted over text and email. Rob Edmonds provided accurate and detailed numbers, and responded to my text questions almost immediately. I filled out the application online (took about 10 minutes), and everything was waiting for me when I arrived at the dealer. CJ explained the paperwork in about 7 minutes and my wife and I were out the door! The process including the online application took less than 30 minutes. Best dealership experience and awesome sales rep and closing agent - I highly recommend and will return here to buy our next car! Although we came to purchase the car I also met Lisa and Elizabeth from the Service Dept. Very friendly! More

Great dealership. I order car in early Dec. 2016, they told me it will in middle of Feb. 2017. I took delivery on Feb. 3, 2017. Everything was wright on the order. Deli I order car in early Dec. 2016, they told me it will in middle of Feb. 2017. I took delivery on Feb. 3, 2017. Everything was wright on the order. Delivery was every easy and they went over the car with me. I love the car very much. It is great dealership. Rob Edmonds was very helpful and also CJ Brown at settlement. More

Awesome Experience Upon my arrival at Hagerstown Mercedes-Benz, I was greeted at the door with my contact salesman. He was pleasant and courteous. This by far was the be Upon my arrival at Hagerstown Mercedes-Benz, I was greeted at the door with my contact salesman. He was pleasant and courteous. This by far was the best experience buying a car that I have ever had. Everyone was pleasant an courteous, from the salesman to the closing agent. The trip was long, but well worth it. I found the GLK that I wanted online at Hagerstown, I contacted the dealership and almost immediately and kept me abreast of status of the car. I arrived the car was ready to be test driven and for inspection. I test drove the vehicle and I bought it. The salesman was quite accommodating; I had an awesome experience. A happy customer Pearl More

Great Family Guy Its was the first , and will not be last. Great Sense of urgency with wonderful hospitality blended with best quality services . Thank You Mr. Barr Its was the first , and will not be last. Great Sense of urgency with wonderful hospitality blended with best quality services . Thank You Mr. Barry and Team More