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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,503 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,503 reviews
December 25, 2016
Very smooth process I had a great experience working with Shannon Dorian. She was helpful in every way to get the car I needed. She helpful through phone calls, emails, a I had a great experience working with Shannon Dorian. She was helpful in every way to get the car I needed. She helpful through phone calls, emails, and texts. More
by sbalu297
Employees Worked With
Shannon Dorian
December 22, 2016
Family I had service done here and was treated like family! Pleasant and polite interactions with everyone. The detailing was excellent and done with care. I I had service done here and was treated like family! Pleasant and polite interactions with everyone. The detailing was excellent and done with care. I would highly recommend this dealership. More
by Salzig
Employees Worked With
December 21, 2016
J. Wheatley We have bought/leased four cars from Mercedes-Benz of Hagerstown. Each time we worked with Mr. Michael Lavrenchik who is an amazing sales consultant We have bought/leased four cars from Mercedes-Benz of Hagerstown. Each time we worked with Mr. Michael Lavrenchik who is an amazing sales consultant and ensures the absolutely best possible car buying experience. More
by J. Wheatley
Employees Worked With
CJ made the financial process a breeze., Michael Lavrenchik
December 21, 2016
Beautiful car. Easy transaction. I was looking online for a specific car. When I reviewed the MB of Hagerstown site, I saw the car I was looking for in a beautiful blue. I reached out I was looking online for a specific car. When I reviewed the MB of Hagerstown site, I saw the car I was looking for in a beautiful blue. I reached out to Shannon and requested a test drive for the vehicle. I had the chance to drive the car for a couple hours that night and made the decision to purchase. All in all, not including my test drive time, the entire process took about 20 minutes. Easiest sale of her life, I'm sure. More
by Art Thomm
Employees Worked With
Shannon Dorian
December 21, 2016
Buying a new car was a pleasure. This is our second experience in three years with buying from Mercedes-Benz of Hagerstown. Every aspect, from choosing a vehicle to completing the fin This is our second experience in three years with buying from Mercedes-Benz of Hagerstown. Every aspect, from choosing a vehicle to completing the financing, was made easy by the knowledgeable, professional staff. Would recommend both the product and the dealership without hesitation. More
by tlmcmurdy
Employees Worked With
Shannon Dorian
December 21, 2016
Top Notch! Shannon is a pleasure to work with and ensured the entire process went smoothly from test driving, to financing then delivery. I even had a follow up Shannon is a pleasure to work with and ensured the entire process went smoothly from test driving, to financing then delivery. I even had a follow up visit for questions and she took care of all my concerns. More
by Newbenz
December 21, 2016
Great Dealership! Mercedes-Benz of Hagerstown and Barry London were a pleasure to do business with, they are knowledgeable and and friendly. Everyone that we met made u Mercedes-Benz of Hagerstown and Barry London were a pleasure to do business with, they are knowledgeable and and friendly. Everyone that we met made us feel welcomed. They do the extra that make you feel special. We will buy from Mercedes Benz of Hagerstown again. More
by Hawkeye
December 20, 2016
fantastic!!!!! Barry London is simply fantastic to work with. He found the exact car I wanted and worked out the price with me. I took my daughter to pick up the c Barry London is simply fantastic to work with. He found the exact car I wanted and worked out the price with me. I took my daughter to pick up the car today since she will be driving the car sometimes, and happenly it is her 18th Birthday today. Barry and his team made it EXTRA special when we arrived. The "Happy Birthday" banner and balloons were just perfect. Thank you for making it special and memorable for my girl. More
by Rachel1220
Employees Worked With
December 17, 2016
Great Experience Rob and Justin made it easy to select a new vehicle that meets my needs. I'm very happy and satisfied customer. Rob took great care to ensure that I b Rob and Justin made it easy to select a new vehicle that meets my needs. I'm very happy and satisfied customer. Rob took great care to ensure that I became quickly facile with the features of my new E400 Coupe. More
by KO
December 15, 2016
Effortless car buying experience I recently purchased a new C300 from Austin and Mike. I was extremely impressed with their knowledge and professionalism during the car buying process I recently purchased a new C300 from Austin and Mike. I was extremely impressed with their knowledge and professionalism during the car buying process. I look forward to dealing with Austin and Mike on future purchases. Thank you! More
by BrittanyGLK
