Mercedes-Benz of Hagerstown

Purchase experience Once again I cannot say enough about the car buying experience. Saw the car on the website, heard back from my sales associate Barry London shortly th Once again I cannot say enough about the car buying experience. Saw the car on the website, heard back from my sales associate Barry London shortly thereafter. Had a great trade price on my 2012 E350 and drove off with a certified pre-owned 2014 E350 a little while later. Great dealership and great people to work with. More

Excellent Service STILL exists! My husband and I want to thank you for the wonderful courtesy shown to us by you and your entire staff. You all went out of your way to make us feel s My husband and I want to thank you for the wonderful courtesy shown to us by you and your entire staff. You all went out of your way to make us feel special, welcome, and did everything in your power to accommodate us in far more ways than we anticipated. So for that -- we give you a huge THANK YOU! It's refreshing to receive that type of customer service in today's world. It's good to know that the art of excellency still remains at Hagerstown Mercedes! More

Wonderful car shopping experience! One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Ed One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Edmonds was my salesperson. Rob was very courteous and pleasant from the start of the process to the end. The financing process was very quick and they did not try to add a bunch of unnecessary extras that most car dealerships do. This was the most hassle-free car shopping experience I have ever had. The whole process was very efficient . This was a wonderful experience from beginning to end. I love my E350; it is pure joy driving that car! Thanks Rob and everyone else at Mercedes Benz of Hagerstown! More

First time Mercedes buyer This was probably the best experience I have ever had buying a car. As soon as I walked through the door, I felt valued as a consumer. I am super ex This was probably the best experience I have ever had buying a car. As soon as I walked through the door, I felt valued as a consumer. I am super excited about my purchase and would recommend this dealership to anyone looking for a trustworthy team. More

Great experience Had a great experience working with Barry London. I came to him with a specific ask and both he and the GM delivered in short order. The CPO car the Had a great experience working with Barry London. I came to him with a specific ask and both he and the GM delivered in short order. The CPO car they found for me was perfect and the process was made as easy and painless as possible. CJ was also very helpful in explaining all the necessary details while being focused on the total experience being efficient. Looking forward to the ongoing relationship with these guys. More

They don't waste my time Generally if you go the dealership to buy a car, you know to prepare to be there for a long time, my experience with Rob Edmonds was exceptional, I bo Generally if you go the dealership to buy a car, you know to prepare to be there for a long time, my experience with Rob Edmonds was exceptional, I bought a 2013 S550 and it was a very smooth and easy transaction, got good price for my trade, the finance department wasn't trying to sell me what I don't need, overall great experience. The also have great selection of cars with unique features. Rob Edmonds my sales guy was very courteous and professional through out the process. More

Always a comfortable experience This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, w This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, was very personable, knowledgeable and helpful. We will continue to recommend this dealership to our friends. More

Ease of purchase Working with Barry London was easy. He was able to respond to my every request and question. No time was wasted and I was away in excellent tim Working with Barry London was easy. He was able to respond to my every request and question. No time was wasted and I was away in excellent time. I would buy another Mercedes from Barry any time. More

Spectacular Experience! Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience took less time then going to a movie and we left with the car of our dreams! Thank you Chandra, CJ, and Justin for a spectacular experience! More

Best Dealer Experience Ever! I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle. More