Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,503 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,503 reviews
November 30, 2016
Wonderful experience I am very much satisfied with the deal. Appreciate and would definitely recommend to everyone. Very good customer service as well as sales people are I am very much satisfied with the deal. Appreciate and would definitely recommend to everyone. Very good customer service as well as sales people are so friendly. More
by aksrav
November 17, 2016
Used car purchase My experience at Younger Mercedes Benz was absolutely great. Rob n Justin worked with me so i could purchase the vehicle I was interested in. All the My experience at Younger Mercedes Benz was absolutely great. Rob n Justin worked with me so i could purchase the vehicle I was interested in. All the staff there are very professional n look after their customers until a deal can be made. I told CJ the financial rep it was the fastest experience I've had in purchasing a vehicle. I would highly recommend the dealership if someone was interested in purchasing a new or used vehicle. More
by Pappy 1026
November 16, 2016
Front Runner Two dealerships had my attention for a vehicle purchase. Both cars were spectacular. The decision process began with Mercedes-Benz of Hagerstown in th Two dealerships had my attention for a vehicle purchase. Both cars were spectacular. The decision process began with Mercedes-Benz of Hagerstown in the lead because of Rob Redmonds' expertise in the product. He grabbed my attention with his knowledge and professionalism. I felt valued as a customer. He knew I had another car in mind, and was able to keep me interested. I did not go to purchase a car that day, but I left with one. In the end, I chose Mercedes-Benz of Hagerstown because I fell in love with the car! It was Rob's outstanding knowledge and professionalism along with the friendly team members that finalized my decision to go with Mercedes-Benz of Hagerstown. I instantly connected with this dealership! More
by Sfleming
Employees Worked With
November 14, 2016
An enjoyable experience. As always, it is a pleasure doing business with Mercedes Benz of Hagerstown and working with Rob Edmonds added to this experience. His knowledge abou As always, it is a pleasure doing business with Mercedes Benz of Hagerstown and working with Rob Edmonds added to this experience. His knowledge about these vehicles is substantial, as is his willingness to share that knowledge to shorten your learning curve. I have always enjoyed the relaxed and pleasant atmosphere at MBH and have to give all other employees at MBH the same high mark. More
by Hagmerc1234
November 13, 2016
Repeat customer of MBofH Our second MB and second from MBofH. Chandra and Barry are absolutely wonderful! Justin is a great & fair manager too! It's always a wonderful ex Our second MB and second from MBofH. Chandra and Barry are absolutely wonderful! Justin is a great & fair manager too! It's always a wonderful experience at MBoH. Thank you to all the staff that stayed late to make our experience a wonderful one. More
by Patrick
November 10, 2016
2nd purchase Worked to meet our needs and find a vehicle that was right for us. This is our 2nd purchase from this dealer in 2 years. Worked to meet our needs and find a vehicle that was right for us. This is our 2nd purchase from this dealer in 2 years. More
by Dpbunited
Employees Worked With
November 04, 2016
Satisfied Customers We went to the dealership to check out a specific vehicle that we viewed online. We were met by Rob Edmonds who answered all of our questions and was We went to the dealership to check out a specific vehicle that we viewed online. We were met by Rob Edmonds who answered all of our questions and was quite knowledgeable about the vehicle. After the test drive, we arrived back at the dealership satisfied with the vehicle. We began negotiations of the price, which were handled professionally and with respect to all parties involved, resulting in the vehicle purchase. We are very satisfied with Mercedes-Benz of Hagerstown and would recommend a visit if you are looking for a vehicle. More
by Crazy Cat Lady
Employees Worked With
November 03, 2016
One car, three new friends! Austin welcomed me late Friday night with a huge smile and outstretched hand. He engaged in friendly car-talk despite his long day and closing time m Austin welcomed me late Friday night with a huge smile and outstretched hand. He engaged in friendly car-talk despite his long day and closing time minutes away. Shannon greeted me the following Monday morning when I returned and wanted to narrow down my choices, going on multiple test drives and answering numerous questions about the features of the various models. Her laugh and personality made the drives a pleasure. In the end it was my decision with no pressure whatsoever from either. They delivered on the promise to locate a vehicle with my options, never trying to sell me what I didn't want. Once it was time to process the papers, CJ did so with accuracy and efficiency. I appreciate her respecting my schedule and getting the job done. CJ didn't surprise me with pricey add-ons or hidden fees after the initial negotiation. I now have a wonderful new vehicle in my driveway, backed by a warranty that fits my needs, and better ... three new friends I can truly count on to help should I need it. Kudos to Mercedes-Benz of Hagerstown! More
by Truly Satisfied
November 01, 2016
Nice Job Rob Edmonds We were very pleased with the service and attention to detail that we received. Rob answered all of our questions and had great patience with dealing We were very pleased with the service and attention to detail that we received. Rob answered all of our questions and had great patience with dealing with us long distance and at odd times. I would definitely buy another car from Rob! More
by Fireball Run
October 31, 2016
Friendly Atmosphere It was clear that Rob Edmonds was very knowledgable on the car he was selling me, he spoke descriptively and efficiently while maintaining a friendly It was clear that Rob Edmonds was very knowledgable on the car he was selling me, he spoke descriptively and efficiently while maintaining a friendly tone. I enjoyed that he went the extra effort in various aspects during my short visit by finding a new way to secure my license plate, helping me download the Mbrace application and answering all of my questions in a detailed way. I was a member of the BMW community in Rockville before switching to Mercedes and I already feel much more comfortable at your dealership. Thanks so much for your quick service switching me to your company! More
by ANAVI AMEGASHIE
Employees Worked With
