Mercedes-Benz of Hagerstown
Hagerstown, MD
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Sales process I was very impressed with the team at Mercedes Benz of Hagerstown and the customer service they showed me. Through the entire process I felt like my I was very impressed with the team at Mercedes Benz of Hagerstown and the customer service they showed me. Through the entire process I felt like my needs and my happiness were the most important achievement for this team. I began my experience by sending a request on the internet, and although it was Saturday night after closing, Nikole responded to me letting me know they got my request and they would be in touch on Monday. Indeed, Monday morning by 10:00 am she called me to answer the questions I had. I later that afternoon went in and saw Rob. He listened to my needs and showed me several cars that would meet my budget. I was unsure and said I needed to think about it. There was no pressure. After thinking about the deal they offered, I called Rob to ask a few more questions and I was able to get a deal I wanted over the phone. I told Rob I would be back within the hour and he was able to alert the team and get all the paperwork started. CJ did my financing and to no surprise was a delight to work with. From the owner to the staff they really care about the customers. I would highly recommend them to anyone. More
Best Car-buying experience For the first time we bought a Mercedes from this dealership. We tried them out by having them service our two Benzes. They did exceptionally well - For the first time we bought a Mercedes from this dealership. We tried them out by having them service our two Benzes. They did exceptionally well - so it seemed natural to shop there for our next Benz after the lease on our C250 coupe expired. We looked to replace it with an attractive-looking and well designed 100% electric Sedan with reasonable range. We were soon impressed with Mike Lavrenchik technical know-how and his professional attitude. He did a nice job in demonstrating the B-class for us. It did not become our choice because it has inadequate range and looks too much like on of those (hated) SUVs. After looking far and wide for an all-electric sedan and resisting the lure of that wonderful Tesla Model S we opted for an interim solution while we wait for a truly attractive 100% electric Sedan with decent range, and at a reasonable price. We decided to go for a pre-owned model and looked first at C and E class Benzes. After we test-drove a 2010 E 350 at MH of Hagerstown we looked no further and dealt with their team, led by Mike Lavrenchik. It was our best ever car-buying experience - after new Benzes from Diesels to S-class and Beamers from 300 to 500 class. Our E 350 is arguably the best car we ever drove and we love it. Mike made this choice possible when he told us that it had been in the care of MB of Hagerstown since it was new. The delivery was a sight to be seen - the car looked no less impressive than the Benzes and Beamers we had picked up at their factories in Sindelfingen and Munich, and the customer service could not have been more professional, thorough, and enjoyable. Finance manager Carol was also very helpful, so was Barry.whom we called upon on one occasion. We prefer to deal with MB of Hagerstown for service and now also for sales. This is as fine a dealership as we have found. They care about their customers in a way that no big-town dealership can. They try harder and it works for us. Bottom line - we rate this our best ever buying experience at a dealership that is second to none. It got us into what is arguably our best car ever. More
Great experience Team was responsive, knowledgeable and very courteous. I highly recommend this dealership when considering a Mercedes Benz purchase. This is the fif Team was responsive, knowledgeable and very courteous. I highly recommend this dealership when considering a Mercedes Benz purchase. This is the fifth car I have bought at this dealership. More
Thank you Mercedes - Benz of Hagerstown Maryland I want to Thank Everyone that were involved in our NEW purchase, we bought a car at the Hagerstown Mercedes- Benz dealership a few days ago. We had th I want to Thank Everyone that were involved in our NEW purchase, we bought a car at the Hagerstown Mercedes- Benz dealership a few days ago. We had the best experience with our Sales person Rob Edmonds, Rob showed me all my options on the lot before we chose the one we bought, Rob was extremely pleasant ,knowledgeable and accommodating. We ended up buying the CLA250 Sport, I absolutely Love it !! Our whole experience with the staff was great from start to finish! My husband and I would definitely recommend buying a car here. The experience makes you want to return!! Oh I forgot to mention they gave us a HUGE chocolate Bar, love it!! Thank you again Rob ,C.J and Austin for making it happen. More
Terrific experience all around- We loved working with Barry at Mercedes of Hagerstown! He's knowledgeable, friendly, and the overall experience was very positive. It was a low pres We loved working with Barry at Mercedes of Hagerstown! He's knowledgeable, friendly, and the overall experience was very positive. It was a low pressure environment where all of the sales people we encountered were professional and courteous. CJ had everything ready and prepared for us and was very friendly as well. More
2nd Excellent Experience This is our 2nd experience with MB of Hagerstown in the past 2 years. Barry London once again was our representative and as expected, Barry's attenti This is our 2nd experience with MB of Hagerstown in the past 2 years. Barry London once again was our representative and as expected, Barry's attention to detail and his ability to hear wanted and deliver the same made the experience very easy. We look forward to working with the dealership and Barry in the future. More
Yay! I'm happy!. Mike is friendly, helpful and respectful toward us! Another big chocolate he would have gotten 6 stars! and the manager also cute and very nice. The s Mike is friendly, helpful and respectful toward us! Another big chocolate he would have gotten 6 stars! and the manager also cute and very nice. The snack/drink area is lovely! More
Treated Respectfully and Professionally Chandra Dickson is by far the best salesperson I have ever dealt with when buying a car. She was courteous and knowledgeable, There was never any pres Chandra Dickson is by far the best salesperson I have ever dealt with when buying a car. She was courteous and knowledgeable, There was never any pressure. She was upfront with all information that we requested. Although we ended up purchasing a Mercedes C300 from a different dealer, I look forward to having our vehicle serviced at Hagerstown and seeing Chandra again. You can't go wrong at Hagerstown. More
Fast and Easy Chandra and Nikole made our car buying experience a breeze. We knew what we wanted and had test driven one earlier in the summer. Once we were ready Chandra and Nikole made our car buying experience a breeze. We knew what we wanted and had test driven one earlier in the summer. Once we were ready to buy, I emailed Nikole to get the very best price. Once we agreed on price, we went to the dealership to test drive "our" car. Chandra had everything ready. She had the answers to all of of questions and really knew the product. The car had been detailed and was ready for purchase. From the time we arrived at the dealership and drove away in our new Mercedes, it only took an hour and a half. Great experience! More
who said buying a car is stressful? Test drove 2 cars and was driving away with my new car in 2 and half hours. Courteous, fast, professional, and efficient personnel. Will definitely Test drove 2 cars and was driving away with my new car in 2 and half hours. Courteous, fast, professional, and efficient personnel. Will definitely recommend, and will definitely use them again in the future. Thanks Mike More