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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

July 29, 2016

Went for Service, Bought a Car This annual service was the first of my 2011 S550 after being out of warranty. Learned they had a 2013 almost exactly alike, which had 2 more years o More

by HammondJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Jul 29, 2016 -

Mercedes-Benz of Hagerstown responded

Now that is a good deal! Congrats on your new purchase. Thank you for choosing Mercedes-Benz of Hagerstown for your car buying and service needs. Enjoy the ride, Justin Harbert, GM

July 27, 2016

Car purchase made easy Barry and Adam of Mercedes Benz at Hagerstown were instrumental in helping me narrow down my choice from a wide selection of class/models, to one that More

by vj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Jul 28, 2016 -

Mercedes-Benz of Hagerstown responded

What a beautiful choice of vehicle. It is nice to hear that your car buying experience with Barry and Adam was quick, easy, painless, and stress free. We aim for excellent customer service with every guest that walks into our showroom and it is delightful to hear that we succeeded. Thank you for taking the time to write about your experience. -Justin Harbert, GM

July 25, 2016

Great car buying experience I recently purchased a new vehicle at Mercedes-Benz of Hagerstown and had a terrific experience. Shannon was very helpful and understanding of my uniq More

by ejp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dorian
Jul 28, 2016 -

Mercedes-Benz of Hagerstown responded

We are happy to hear that Shannon and Austin was able to deliver exactly what you were looking for. Thank you for the kind words and we hope you are enjoying your new vehicle. Happy Motoring, Justin Harbert, GM

July 24, 2016

Jan loves Mercedes-Benz of Hagerstown! I recently leased a 2016 Mercedes GLE 350 from Mercedes-Benz of Hagerstown. It was a pleasure throughout the entire process. Rob Edmonds, my leasing More

by Janel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2016 -

Mercedes-Benz of Hagerstown responded

Janel, We are delighted to hear how happy you were with Rob, Austin, and CJ. It is nice to hear that our guest are pleased with us. Congratulations on the new vehicle, what a great picture! We hope to see you in for your first service, please stop in the sales department and say hello to everyone. Enjoy, Justin Harbert, GM

July 22, 2016

Awesome new Mercedes Just traded in out 2005 ml350 Meecedes 184 k miles and still road worthy! Wonderful care with Rob!!!would recommend Younger Mercedes for awsome custom More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2016 -

Mercedes-Benz of Hagerstown responded

Pleased to hear that Rob took care of you! Congratulations on your new vehicle it is beautiful. Thank you for your 5 star rating. -Justin Harbert, GM

July 22, 2016

Special Car dealerships are not always the easiest place to work with. I have bought a lot of high value vehicles and it is rare to find a culture that create More

by Newbigginboy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for the 5 star review and for stating how great of a place Mercedes Benz of Hagerstown is. The sales consultants are top notch and I am proud to have them all on my team. We hope to see you back soon. -Justin Harbert, GM

July 22, 2016

Traded in my Cadillac I was very pleased with my deal and the treatment I received. I traded in a 2013 Cadillac and was extremely pleased, they staff were very friendly an More

by JCurtisMills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Jul 25, 2016 -

Mercedes-Benz of Hagerstown responded

Mr. Mills, Thank you for taking a moment to write about your car buying experience with Mercedes Benz of Hagerstown. We are pleased to hear that Mike took great care of you. Happy Motoring, Justin Harbert, GM

July 14, 2016

Wonderful Experience! We met with Barry London. We were interested in the GLE350. Barry knew everything about the SUV and was very clear in explaining all of the features t More

by mwright958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2016 -

Mercedes-Benz of Hagerstown responded

We are pleased to hear that your experience was so wonderful with Barry and Austin. Thank you for Being One and we look forward to seeing you for your first service appointment! -Justin Harbert, GM

July 13, 2016

I had a fantastic experience. Rob and Austin were great help with any and every question me or my wife had. Had a lot of knowledge of vehicles in stock. Very painless car buying ex More

by brad azure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2016 -

Mercedes-Benz of Hagerstown responded

Brad, you are always welcomed at Mercedes-Benz of Hagerstown. We thank you for picking us for your car buying experience. We hope you are enjoying your new ride! -Justin Harbert, GM

July 11, 2016

Exceptional Service Rob along with the rest of the sales staff including CJ in Finance provided my brother and I a very friendly experience. It felt haggle free. More

by Zafardgre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Jul 14, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for being an exceptional guest. We hope you are enjoying your new vehicle and we are please to hear that Rob and CJ were able to make our experience so delightful. Thank you, Justin Harbert, GM

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