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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,356 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,356 reviews
June 17, 2015
Excellent Experience! Mike made our first purchase of a Mercedes-Benz easy and painless! In fact, the entire staff was wonderful.......very fast to follow up with any ques Mike made our first purchase of a Mercedes-Benz easy and painless! In fact, the entire staff was wonderful.......very fast to follow up with any questions we had prior to coming in - Nikole even sent us a video she took of a car we were considering. Everyone we interacted with was genuinely nice and professional. We would recommend Mercedes-Benz of Hagerstown to our friends and family! More
by Pennsylvania Buyer
Employees Worked With
Michael Lavrenchik, CJ Brown, Nikole Ferguson
Helpful June 15, 2015
Excellent Customer Service! Chandra is a fantastic sales consultant! Very personable, friendly, & professional. She answered all my questions and went above and beyond to match m Chandra is a fantastic sales consultant! Very personable, friendly, & professional. She answered all my questions and went above and beyond to match me to the right vehicle with the right payment. Justin was great with answering questions and running numbers. In fact everyone I came into contact with at the dealership was fantastic. I highly recommend Chandra and Mercedes Benz of Hagerstown to anyone in the market for a vehicle! More
by S-Loar
June 14, 2015
C300 Review Buying a car tough. Barry and crew made this purchase go very smooth. I was very comfortable with everything. Great place to buy a car. Buying a car tough. Barry and crew made this purchase go very smooth. I was very comfortable with everything. Great place to buy a car. More
by DRif
Employees Worked With
June 13, 2015
Purchased an E350 from Mike L. I recently purchased an older E350 from Mike Lavrenchik. He was great to deal with, knows his cars very well, lots of history. I love this car and w I recently purchased an older E350 from Mike Lavrenchik. He was great to deal with, knows his cars very well, lots of history. I love this car and would buy another from Mike again when I need one. Thanks. More
by KC+E350
Employees Worked With
Michael Lavrenchik
June 08, 2015
Very attentive Very pleasant first time experience with the dealer and staff. Staff was attentive, yet not too forward. Good follow-up after the sale. I was very Very pleasant first time experience with the dealer and staff. Staff was attentive, yet not too forward. Good follow-up after the sale. I was very comfortable in establishing these new relationships. More
by LC
June 03, 2015
First class customer service! Excellent experience! I had been searching for the right car for 7 months after I had been rear-ended and my previous car was totaled. I was looking for a quality car with I had been searching for the right car for 7 months after I had been rear-ended and my previous car was totaled. I was looking for a quality car with a lot of nice upgrades at a reasonable price. I had been to many dealerships where the sales people were pushy and aggressive and made me feel uncomfortable. I was pleasantly surprised upon arriving here. The atmosphere was very positive and relaxed - the people we dealt with were extremely friendly and helpful. You genuinely feel like they're taking care of you and not taking advantage of you. I came to see a particular Nissan Murano, and after taking it for a test drive, I knew it was the car for me! Andre was so kind and helpful in walking us through the purchasing process. We got a fantastic price for all the bells and whistles that come with this Platinum Edition Murano! We also met with CJ to finish up paperwork, and then Nikole helped take some great photos for me with my new car. They were both gems - so friendly and made us feel like family! I drove 2 hours to get to Mercedes Benz of Hagerstown but it was well worth it! I highly recommend this dealership! More
by Moscato Murano
Employees Worked With
CJ Brown, Nikole Ferguson
May 29, 2015
Best customer service and professionalism We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the pho We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the phone was excellent. Meeting him , we experienced a first class customer service. Hagerstown Mercedes is the place to buy. More
by asabum
May 25, 2015
Horrible Customer Service, Bias I was referred to this dealership and contacted dealership about GL450 and CLA 250 or C class to purchase for myself and one for Veterans Day and Fath I was referred to this dealership and contacted dealership about GL450 and CLA 250 or C class to purchase for myself and one for Veterans Day and Father's Day gift for 30 yr retiree surprise. It was assumed I may export vehicle without providing me an opportunity to meet with management or providing a copy of certified bank funds and copy of bank finance approval for one vehicle. I definitely recommend any military active duty or veteran; and/or others not to purchase a vehicle from Hagerstown Mercedes Benz. This is the response I received from Hagerstown Mercedes after avoiding my calls to request a purchase order to submit to my credit union. Good morning.Our dealership would need to wait to sell this GL450 to you till after July 1st. This is directly due to the possibility of being exported outside of our U.S. market. We are sorry to inconvenience you ,but,hope that you understand our position. More
by Lanephd
Employees Worked With
Michael Lavrenchik
May 22, 2015
Worst experience trying to buy something in my life We had spent a week negotiating to buy a certified pre-owned GLK350 and had finally settled on a price. The morning of the day we were going to go buy We had spent a week negotiating to buy a certified pre-owned GLK350 and had finally settled on a price. The morning of the day we were going to go buy the car, we got an e-mail from Wes that there had been "inquiries" into the car. What he didn't say was that a $2K deposit had been put down and they were trying to close financing with the "inquirer". Since it is about a 2 hour drive from DC, we asked if they would still have the car when we got there that afternoon. They said it hadn't been sold and that it would probably be there, that the lady was still "putting in for a loan approval." They asked if we would make a deposit (even after taking a deposit from the other buyer) but couldn't explain whether it was refundable (i.e. Failure to understand basic English). If they had said a deposit had already been made, we would not have made the trip. We were two miles away, after having driven through Memorial weekend Friday traffic from DC, when they called and said it was sold. Needless to say, we drove the extra two miles to tell them in person what we thought of their mismanagement. Justin would not even let me and my pregnant wife into the building and to talk and made us stand outside. He was very condescending and dismissive of the cost and inconvenience we incurred because of them and walked away when confronted with that fact. He actually had the audacity to say to my wife, "what you are saying is not completely wrong." His behavior was incredibly insulting, inconsiderate and unprofessional. It was, without peer, the worst experience trying to buy anything I have had in my life. More
by Zhora
Employees Worked With
May 14, 2015
Excellent buying experience from all perspectives My 1st Mercedes, Barry London was very friendly, attentive and knowledgeable. Everybody we dealt with was very friendly. My 1st Mercedes, Barry London was very friendly, attentive and knowledgeable. Everybody we dealt with was very friendly. More
by nana mb47
