Mercedes-Benz of Hagerstown

Excellent buying experience from all perspectives My 1st Mercedes, Barry London was very friendly, attentive and knowledgeable. Everybody we dealt with was very friendly. My 1st Mercedes, Barry London was very friendly, attentive and knowledgeable. Everybody we dealt with was very friendly. More

Excellent Buying Experience! I contacted MB of Hagerstown via of the internet on a Sunday evening. Early Monday morning I was contacted by Nikole regarding my interest in three c I contacted MB of Hagerstown via of the internet on a Sunday evening. Early Monday morning I was contacted by Nikole regarding my interest in three cars. She not only answered all my questions she made a “walk around” video of one of the cars. I contacted her and she set me up with Wes …the sales representative. Wes gave me a call and scheduled a test drive in all three. I picked an MB 250 Coupe and we settled on a price with my trade. He followed up with me during the process and arranged my financing through MB. Wes was very responsive to my questions and very professional. He is truly a “car guy” and he addressed all my questions and concerns. Every complication during the purchase was addressed by Wes and he truly was happy that I was able to purchase the car. Upon taking the delivery of the 250, Justin stepped in to handle the financing paperwork. Wes explained how all the controls were operated and followed up after the sale. My experience with the staff at MB of Hagerstown was beyond what I expected and felt that I was treated professionally. I have bought a few cars in my lifetime but this has overall been the best! More

Great buying experience for our new MB300 Sedan The entire buying and closing process was awesome. Our sales rep, Wes, was professional, courteous and a true pleasure to work with. He worked hard fo The entire buying and closing process was awesome. Our sales rep, Wes, was professional, courteous and a true pleasure to work with. He worked hard for us to find the car with the specs we wanted. Delivery was prompt and closing was quick and painless. Wes took lots of time to explain essential functions of our new car. Closing was very smooth due to the thoroughness and professionalism shown by Austin. The dealership is so customer-friendly. I would highly recommend the dealership to anyone interested in buying a new Benz. We live in Frederick area and had other choices but were totally pleased with our choice of this dealership. More

Quick and easy purchase at great price! I do most of my research weeks or months prior to making a purchase. I finally decided on a car and wanted to make the purchase quickly to surprise m I do most of my research weeks or months prior to making a purchase. I finally decided on a car and wanted to make the purchase quickly to surprise my spouse. The dealership negotiated the price quickly and easily with me, using no pressure tactics. The price was very fair and they were even willing to negotiate further on extras. They were willing to wait for me to arrive later in the evening to finalize the deal and even worked with me to surprise my spouse the next day, taking additional steps and making efforts to make the experience fun and enjoyable. They spend hours with my wife and I reviewing the vehicle we bought to ensure we were comfortable with the multitude of features. I would have never considered myself to be a long time or repeat Mercedes-Benz buyer/owner, but we will be looking at this brand and this dealership when we are ready for our next car. Well done Mercedes-Benz of Hagerstown. More

Palladium Silver 2012 E350 4Matic Sport During my search for my Palladium Silver 2012 E350 4Matic Sport, I stumbled upon this dealership in Hagerstown, MD. I made my call to the dealership a During my search for my Palladium Silver 2012 E350 4Matic Sport, I stumbled upon this dealership in Hagerstown, MD. I made my call to the dealership and I was put in touch initially with Nicole whom I negotiated my bottom line price to purchase this vehicle based on certain conditions. I also didn't want to spend countless unproductive hours haggling over a price by coming into the dealership since I was driving from Northern Va. I had done my homework looking at just about all Mercedes dealerships to make sure I'm within a certain range in terms of what I think the car is worth. My wife and I came into the dealership late on a Monday evening to have been greeted by Barry London. From the onset he was very pleasant and easy to converse with. Barry showed us our vehicle and to my surprise I was extremely please with the condition of the vehicle. He offered that we take the vehicle for a test drive and showed us the many features this vehicle is equipped with. My experience with Barry is the best so far in dealing with car salesmen... he was extremely knowledgeable about the vehicle, not pushy and didn't overwhelmed us with too much of irrelevant info. A day after we picked up our vehicle I ran into some technical issues..I wasn't able to get the car started. I decided to call Barry at about 10:30 at night which he picked up and was able to direct me as to what may have been the issues-sure enough he was helpful once again. My overall experience with the dealership was great...the finance mgr wasn't too pushy for us to buy certain "extended warranties" which I had researched prior to coming into the dealership and nothing was going to convince me otherwise to buy something that was of questionable value. More

Customer Oriented Dealership !!! My wife and I came into the dealership late on a Friday night. We was looking at the CLA250 outside and was greeted by Barry London. He advised that h My wife and I came into the dealership late on a Friday night. We was looking at the CLA250 outside and was greeted by Barry London. He advised that he had a CLA250 in the showroom and we would be able to see the vehicle and interior better in the lighting. Even though we were dressed in blue jeans and a t-shirt, Barry London and Justin Harbert, made us feel very welcomed at the dealership. They (Barry London and Justin Harbert) were willing to take us on a test drive even though they were suppose to close in ten minutes. We decided to come back the next day to do the test drive. We returned on Saturday morning and was greeted by Justin Harbert because Barry London was already dealing with some customers. Justin Harbert arranged for us to take our test drive. We returned from our test drive and made the decision try to work out a deal on purchasing a CLA250. Justin Harbert checked out our trade-in vehicle and within several minutes came back with an offer. We were very pleasantly surprised about the offer which made our decision to purchase the CLA250 easy. The sales team worked as a group. While Justin Harbert and Barry London were busy working on the transaction. The other two salesmen were very friendly and talked to us about the vehicle. We were told to wait in the lounge area, get a drink, watch tv, and relax while the transaction was completed. The transaction went very smoothly and Barry London took the time to explain the features of the vehicle. He paired our phones with the vehicle, loaded our contacts, set up our radio stations, and loaded music from our phones. Barry London was very knowledgeable and able to answer any questions we had about the vehicle and the transaction. They made the purchase of our vehicle very enjoyable. Thanks a lot. More

Customer focused Just bought a used BMW and the experience was outstanding. Barry London was excellent. He is knowledgable, friendly, and very focused helping me exper Just bought a used BMW and the experience was outstanding. Barry London was excellent. He is knowledgable, friendly, and very focused helping me experience the differences between the 2 BMW's I was interested in. Once I decided on a car I wanted to purchase, Barry made every effort to make the process of buying the car pleasant and efficient. More

My first Mercedes lease - wonderful experience! Our recent experience with the dealership was excellent when we leased an E350 station wagon. Mike Lavrenchik guided us through the entire process in Our recent experience with the dealership was excellent when we leased an E350 station wagon. Mike Lavrenchik guided us through the entire process in an efficient and pleasant manner. He is an outstanding representative for the dealership. In the Finance Department, Austin Shemon was also so helpful in answering every question we had about the leasing process and making us comfortable with the process. The overall experience at the dealership could not have been more pleasant and efficient! More

Great experience i purchased a Mercedes suv from Barry London and it was the best car buying experience I've had. Even though it was used I was treated like I bought t i purchased a Mercedes suv from Barry London and it was the best car buying experience I've had. Even though it was used I was treated like I bought the showroom model. I made a mistake and didn't purchase my first Mercedes from Barry but I will the rest More

My CLA250 Love it I would have this to say Mercedes-Benz Of hagerstown by far exceeds all expectations on service and sales. This is My 1st Mercedes-benz CLA250 I can I would have this to say Mercedes-Benz Of hagerstown by far exceeds all expectations on service and sales. This is My 1st Mercedes-benz CLA250 I can only say positive things about the way I'm treated as a customer and how well they know their cars!! They have a great team of professionals on hand to walk you through every step of the way and keep you informed on the progress!! Mike Lavrenchik is the best Sales Person I've ever meet he gets things done Thank you Justin Harbert And Austin Shemon also for your help you're awesome :))))) More