Back

Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
Contact Dealership

1955 Dual Highway

Hagerstown, MD

21740

Directions

By Type

Showing 2,506 reviews

December 22, 2015

Purchase of a 2016 C300 4MATIC Benz This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeab More

by ravenfan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2015 -

Mercedes-Benz of Hagerstown responded

We appreciate your review and letting us know how our team is doing! As we continually strive to provide excellence in customer service, your feedback helps towards that goal. Please don't hesitate to let us know if we can be of further assistance. We hope you are enjoying your new C300! All the best - Justin Harbert GM-Mercedes Benz of Hagerstown

December 16, 2015

EXCELLENT AS USUAL! I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always t More

by THOMAS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Lavrenchik, Adam Himmelwright
Dec 17, 2015 -

Mercedes-Benz of Hagerstown responded

We can't thank you enough for making Mercedes Benz of Hagerstown your choice, time and time again for your automotive needs. Earning your trust with excellent customer service is our #1 priority. Thank you for letting us know in this review that our team has provided an exceptional experience for you. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles! Justin Harbert GM - Mercedes Benz of Hagerstown

December 16, 2015

Great people, service and vehicles Just purchased our 2nd vehicle for MB of Hagerstown - couldn't be happier! This time we worked with Shannon. She was patient and always willing to a More

by NYBW1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright, Shannon Dorian
Dec 16, 2015 -

Mercedes-Benz of Hagerstown responded

Thank you for putting your trust in our team once again. We certainly appreciate that you have other options when it comes to car dealerships, so the fact that you have returned to Mercedes Benz of Hagerstown for your 2nd Benz means a lot to us. Our team strives on providing the very best in customer care and your review here lets us know that we are doing it right. Thank you for sharing your purchase experience. Please let us know if we can be of further assistance. Regards, Justin Harbert GM- Mercedes Benz of Hagerstown

December 12, 2015

Professional and helpful staff. Our sales consultant, Michael Lavrenchick was a pleasure to work with. He was very professional, thorough, knowledgable and helpful while at the same More

by StephsGLE350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
An employee that assisted Mike with national locater efforts based on several "build sheets" Very helpful., Michael Lavrenchik
Dec 17, 2015 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family; we can't thank you enough for trusting in our team to help you find the Benz of your dreams. Your shared experience in this review is greatly appreciated; as we continually strive to provide excellence in customer service, reviews are a great way to monitor how we are doing towards that goal. Once again, thank you and please let us know if we can be of further assistance. Happy Motoring, Justin Harbert GM-Mercedes Benz of Hagerstown

December 08, 2015

Mercedes Benz of Hagerstown is the bomb! Super friendly, customer aware staff. Listens to the customer!! Awesome experience! Look forward to our next purchase! Our first Mercedes purchase a More

by Melissa@Noels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Lavrenchik, CJ Brown
Dec 09, 2015 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family! We are grateful for the opportunity to earn your trust and business. Thank you for sharing your experience in this review. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles in your new Mercedes! Sincerely, Justin Harbert GM-Mercedes Benz of Hagerstown.

December 05, 2015

Improved 2016 C300 I've always liked the Mercedes Benz C300, but earlier model years were too tight fitting for my body frame. The 2016 has more useable space and the t More

by fkeiser@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Dec 07, 2015 -

Mercedes-Benz of Hagerstown responded

Sounds like the 2016 C300 now has everything you've been looking for in a Mercedes. While the technology behind all of the features in your C300 makes the owner's manual a "must read", our team at the dealership is always available to answer any questions you have. We can even go over more of those features with you on your next service visit. In the meantime, we thank you for your business and for sharing your experience in this review. Please don't hesitate to give us a call if we can be of further assistance. Sincerely, Justin Harbert GM - Mercedes Benz of Hagerstown.

November 29, 2015

Thank You Shannon This was our first Mercedes purchase. Everyone was very pleasant and our sales person (Shannon Dorian) was a pleasure to work with. We would recomme More

by 1stMecedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Brown, Shannon Dorian
Nov 30, 2015 -

Mercedes-Benz of Hagerstown responded

Welcome to the Mercedes Benz of Hagerstown family. We know that you will be happy with your new Mercedes, enjoying many happy miles in it. Thank you for putting your trust in our team and for sharing your experience in this review. Please let us know if we can be of further assistance. Sincerely, Justin Harbert GM-Mercedes Benz of Hagerstown

November 28, 2015

2016 C300 Just bought our third new Mecedes Benz from MB of Hagerstown . Fast and easy transaction as always. Thanks to Barry , Rob , and Austin. We will be More

by DenLouMB2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Brown
Nov 30, 2015 -

Mercedes-Benz of Hagerstown responded

Thank you for putting your trust in our team here at Mercedes Benz of Hagerstown. We are happy to have earned your business time and time again by providing a hassle free and efficient purchasing process. We would also like to thank you for sharing your MBofH experience in this review. Through reviews such as yours, we can continually improve our overall customer service. Please don't hesitate to let us know if we can be of further assistance. Regards, Justin Harbert GM-Mercedes Benz of Hagerstown

November 24, 2015

Mike Lavrenchik is the BEST! My husband and I went back to this dealership to turn in a lease and step into a new lease... Seamless! Brought in a 2014 Mercedes Benz E class and we More

by Renovations
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Lavrenchik, Adam Himmelwright, CJ Brown
Nov 25, 2015 -

Mercedes-Benz of Hagerstown responded

We are happy to hear that your upgrade process went smoothly and that you are enjoying your new 2016. Mike and the entire team here at Mercedes Benz of Hagerstown strive to provide the very best in Customer Service; Every Customer...Every Time. Thank you for placing your trust in MBoH once again. And thank you for letting us know how we are doing in this review. Wishing you many happy miles in your new 2016 Benz! Justin Harbert GM - Mercedes Benz of Hagerstown

November 13, 2015

Happy First Time Mercedes Buyer Just bought my first Mercedes Benz, and it was a great experience! Thank you so much Mike Lavrenchik and team at Mercedes Benz Hagerstown for your ex More

by HappyBenzGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, CJ Brown
Nov 18, 2015 -

Mercedes-Benz of Hagerstown responded

We love happy endings that turn into new beginnings. Welcome to the Mercedes Benz of Hagerstown family! Thank you for giving us the opportunity to work with you and get you in the Benz of your dreams. Our team strives for a smooth and efficient purchase process, making your overall experience a great one! Thanks for sharing your thoughts in this review. It helps to know how we are doing as we continually work towards excellent customer service. Wishing you many happy miles in your new Benz! Justin Harbert GM-Mercedes Benz of Hagerstown

...
164
...