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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,368 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,368 reviews
April 02, 2023
Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. Rob went over all of the details, and Austin had all of the paperwork neat and organized for us to sign. It was a great all-around experience. More
by bethany
Helpful April 02, 2023
Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and professionalism. More
by ndfanbrian
April 01, 2023
Great salesman, would recommend and continue a life long relationship. 100% satisfied and will be a repeat customer. relationship. 100% satisfied and will be a repeat customer. More
by Cwolivebranchllc
Employees Worked With
March 27, 2023
No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! No wasted time. Personable and professional people. Would have bought two if I could have! More
by Tribepride4
March 27, 2023
Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More
by crawffie49
March 26, 2023
The paperwork process was organized and professional. The location was ideal for test driving a car. The location was ideal for test driving a car. More
by Ddst93
Employees Worked With
March 20, 2023
Barry was extremely helpful throughout the entire buying process. He is very knowledgeable about the vehicles and was able to explain all of the options which made us feel more comfortable before driving of process. He is very knowledgeable about the vehicles and was able to explain all of the options which made us feel more comfortable before driving off the lot. I’d recommend talking to Barry for you next Mercedes purchase! More
by realtorjimkeating
Employees Worked With
March 12, 2023
I called the dealership and spoke with Barry London about a used vehicle. He informed me that the vehicle was available. I came in the next day and met with Barry. He was very pleasant and straightforward wi a used vehicle. He informed me that the vehicle was available. I came in the next day and met with Barry. He was very pleasant and straightforward with me. I returned a week later and purchased the vehicle not only because it was a nice vehicle but because of the professionalism of Barry. More
by Kesters1016
March 11, 2023
Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure you take the time to test everything and don't just take their word that everything is ok. More
by Erichockenberry
March 10, 2023
Kyle and Austin were great to work with and made my purchase easy. I would recommend anyone looking to buy to you guys a try. purchase easy. I would recommend anyone looking to buy to you guys a try. More
by eac65
