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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,494 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,494 reviews
October 23, 2023
We traveled 5 hours from NY state to purchase this vehicle. Rob and his team were great to work with! The entire process was smooth and efficient from the start. Would definitely recommend Rob Edmunds vehicle. Rob and his team were great to work with! The entire process was smooth and efficient from the start. Would definitely recommend Rob Edmunds and Mercedes-Benz of Hagerstown if you are in the market for a car. More
by 44shamus
October 23, 2023
This dealership is outstanding in every way. Absolutely tops in every category. From the Service Department through the Sales Department, every one I encounter is professional, knowledgeable, po Absolutely tops in every category. From the Service Department through the Sales Department, every one I encounter is professional, knowledgeable, polite and pleasant. I buy Mercedes vehicles because of it's Sales and Service Departments. More
by vjverdeyen
October 21, 2023
Lexi is the most knowledgeable and friendly salesperson I have encountered while purchasing a new vehicle. She made sure I understood how to utilize all of the options of the vehicle. have encountered while purchasing a new vehicle. She made sure I understood how to utilize all of the options of the vehicle. More
by ductmanmike
Employees Worked With
Lexi Livelsberger
October 16, 2023
Barry was great to work with and has a great sense of humor! I definitely would recommend Mercedes-Benz of Hagerstown. First time buyer and absolutely satisfied with our purchase! Thank you, Barry and Te humor! I definitely would recommend Mercedes-Benz of Hagerstown. First time buyer and absolutely satisfied with our purchase! Thank you, Barry and Team!! More
by cyndi.quigley
Employees Worked With
October 15, 2023
Rob from Mercedes was great to work with. The whole process of buying a new car was quick and efficient. I knew what I wanted and he found me the car right away. Highly recommend! The whole process of buying a new car was quick and efficient. I knew what I wanted and he found me the car right away. Highly recommend! More
by Leonadanicaleung
Employees Worked With
October 13, 2023
They were customer centric and professional. Barry and Rob made sure we got what we wanted in a friendly and courteous way Barry and Rob made sure we got what we wanted in a friendly and courteous way More
by Tishe.edgal
Employees Worked With
Other Employees :
Lexi Livelsberger
October 11, 2023
My car buying experience at Mercedes-Benz of Hagerstown has been simply steller. The salesperson and the finance staff had been phenomenal. I was able to test drive the car I saw on line, arrange financing has been simply steller. The salesperson and the finance staff had been phenomenal. I was able to test drive the car I saw on line, arrange financing, and drive out of the parking lot with the car in less than 3 hours. More
by salahuddinpc
Employees Worked With
Other Employees :
I cannot recall the name of the lady. She was extremely helpful.
October 10, 2023
Barry and the staff at Mercedes of Hagerstown are wonderful!! We have always bought are vehicles from Barry and we will continue to do so. They make the process so easy and enjoyable. wonderful!! We have always bought are vehicles from Barry and we will continue to do so. They make the process so easy and enjoyable. More
by jreed12
October 05, 2023
Great to deal with. I was very happy with the whole experience and would highly recommend. I was very happy with the whole experience and would highly recommend. More
by davebingaman
Employees Worked With
October 01, 2023
The dealership is well staffed with very experienced and friendly service employees. Alex provides prompt reliable service and information when servicing our mercedes. friendly service employees. Alex provides prompt reliable service and information when servicing our mercedes. More
by wflepore33
Employees Worked With
