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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,494 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,494 reviews
August 24, 2023
Was in a timecrunch when I picked up my new cars and I had been unclear about some things that Barry took care in a very satisfying way, much appreciated had been unclear about some things that Barry took care in a very satisfying way, much appreciated More
by Jan Joakim Karlsson
Employees Worked With
Other Employees :
Lexi Livelsberger
August 20, 2023
It was a very nice experience. Kyle is the best! We are very pleased with the entire process. Kyle is the best! We are very pleased with the entire process. More
by eclane
August 19, 2023
Rob was amazing! Thank you so much for being patient with me as I decided on what car I wanted. The process was fast and easy. 10/10 recommend!! Thank you so much for being patient with me as I decided on what car I wanted. The process was fast and easy. 10/10 recommend!! More
by Kassidyb2015
Employees Worked With
August 19, 2023
A totally great experience. ....Barry was awesome, thank you so much! Barry was extremely helpful but never overly so and not pushy at all ....Barry was awesome, thank you so much! Barry was extremely helpful but never overly so and not pushy at all More
by janmoonchips
Employees Worked With
August 17, 2023
Very good service. We were totally satisfied. No problems. All was good. What more can I say? We were totally satisfied. No problems. All was good. What more can I say? More
by Kathleencraig343
Employees Worked With
August 17, 2023
Everyone has been great to work with. All have answered my questions quickly and efficiently. All have answered my questions quickly and efficiently. More
by Sabrina A.
August 16, 2023
THIS REVIEW IS FOR THE SERVICE DEPT THEY SERVICED MY C230 FOR A TRANSMISSION CONDUCTOR PLATE DID A GREAT JOB BUT OVER LOOKED SIGNS OF ABAD STARTER BUT THE VERY NEXT DAY THEY TOOK CARE OF IT I GIVE THEM A FI FOR A TRANSMISSION CONDUCTOR PLATE DID A GREAT JOB BUT OVER LOOKED SIGNS OF ABAD STARTER BUT THE VERY NEXT DAY THEY TOOK CARE OF IT I GIVE THEM A FIVE STAR RATING PLUS WILLIAM SUFFECOOL More
by bcodyssey25@gmail.com
Employees Worked With
SERVICE ADVISOR NICHOLAS BISCHOFF FIVE STAR
August 14, 2023
Barry was amazing helping our daughter with her vehicle purchase. Friendly and answered all questions. purchase. Friendly and answered all questions. More
by jbrown1106
Employees Worked With
August 12, 2023
Great experience all around! Rob was ver accommodating and friendly. Would highly recommend him to others! Rob was ver accommodating and friendly. Would highly recommend him to others! More
by My.beahm.ers
August 08, 2023
I’ve been a returning customer more than once so indicates I’m pleased with the dealership and customer service. Thank you! indicates I’m pleased with the dealership and customer service. Thank you! More
by ilhj7781
