Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,492 reviews
July 20, 2023
Great communication from the first call to completing business. Very impressed with the level of Barry's knowledge about Mercedes products. My wife and I really appreciated Barry's efforts to keep us com business. Very impressed with the level of Barry's knowledge about Mercedes products. My wife and I really appreciated Barry's efforts to keep us comfortable and informed. It was a pleasure to purchase a vehicle from Barry and the dealership. More
by Garywolfsheimern
Employees Worked With
July 19, 2023
We returned to Mercedes-Benz of Hagerstown, because we always have the best buying experience. Our vehicle was evaluated fairly and Barry was able to find the GLC we wanted. always have the best buying experience. Our vehicle was evaluated fairly and Barry was able to find the GLC we wanted. More
by janmaur
July 17, 2023
We were pleased and frankly surprised at the level of service we received when we purchased a used truck from Mercedes-Benz of Hagerstown. The sales associate (Barry) was very helpful and helped make th service we received when we purchased a used truck from Mercedes-Benz of Hagerstown. The sales associate (Barry) was very helpful and helped make the purchasing process smooth and seamless. While we were processing the transaction the entire team was helpful, and made us feel like a valued customer. I would highly recommend doing business with this dealership. More
by naturalremediesspa
Employees Worked With
July 16, 2023
Beautiful dealership, great location, awesome employees. This is our third time dealing with Barry London, and each experience gets better and easier. We highly recommend Mercedes-Benz of Hagerstown.! This is our third time dealing with Barry London, and each experience gets better and easier. We highly recommend Mercedes-Benz of Hagerstown.! More
by Hoboken
July 15, 2023
This is the third time Barry helped us find the right car, and, I as always, he was extremely helpful and very professional. We highly recommend Barry and Mercedes Benz of Hagerstown! car, and, I as always, he was extremely helpful and very professional. We highly recommend Barry and Mercedes Benz of Hagerstown! More
by mhagemann
Employees Worked With
July 13, 2023
It was a pleasure working with Barry London and Mercedes-Benz of Hagerstown. Barry got us a good deal on our GLE and took the time to go over all the features of the vehicle when we took possessio Mercedes-Benz of Hagerstown. Barry got us a good deal on our GLE and took the time to go over all the features of the vehicle when we took possession. I would definitely recommend Barry to any new customers. More
by dfsp64
July 08, 2023
Barry London made our car buying process extremely smooth. Not only did he help us build our car but he gave us excellent recommendations for options as well. Barry's comprehensive knowledge of the MB smooth. Not only did he help us build our car but he gave us excellent recommendations for options as well. Barry's comprehensive knowledge of the MB brand was very clear as his suggestions proved to be exactly what we needed and desired during the design. Barry also took the time to preset all the settings in my new car for me before I arrived and then gave my husband and I an extremely thorough tutorial on the vehicle's software upon our arrival. Barry's honesty coupled with his knowledge base, reliability, and professionalism all made him the absolute best sales consultant we've ever worked with and we will most definitely return to him for our next MB purchase. More
by samanthaclind
Employees Worked With
July 07, 2023
Barry London made our car buying process extremely smooth. Not only did he help us build our car but he gave us excellent recommendations for options as well. Barry's comprehensive knowledge of the MB smooth. Not only did he help us build our car but he gave us excellent recommendations for options as well. Barry's comprehensive knowledge of the MB brand was very clear as his suggestions proved to be exactly what we needed and desired during the design. Barry also took the time to preset all the settings in my new car for me before I arrived and then gave my husband and I an extremely thorough tutorial on the vehicle's software upon our arrival. Barry's honesty coupled with his knowledge base, reliability, and professionalism all made him the absolute best sales consultant we've ever worked with and we will most definitely return to him for our next MB purchase. More
by samanthaclind
July 07, 2023
Barry was outstanding in my lease of the EQE 350+ SUV. He answered all my questions, provided a wealth of additional information on the new EQE SUV and made the entire experience a pleasure. His many y He answered all my questions, provided a wealth of additional information on the new EQE SUV and made the entire experience a pleasure. His many years of experience made it a pleasure to work with him. The staff at MB of Hagerstown was fantastic helping me with every aspect of my lease. More
by Finley
July 05, 2023
Kyle was lovely to work with. He understood that I have a lot on my plate and needed this deal to be completed swiftly! He communicated effectively with me and made sure to check He understood that I have a lot on my plate and needed this deal to be completed swiftly! He communicated effectively with me and made sure to check in with me regarding my experience and follow up questions. The whole experience was not stressful at all. I love my car and appreciate the work they put in to make this a seamless transaction! More
by Nandi
Employees Worked With
