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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,492 reviews
June 15, 2023
Kyle is an excellent sales liaison, and I say liaison because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that w because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that we got exactly what we were looking for. It was a great car buying experience and we highly recommend Kyle. More
by ndepatto
June 14, 2023
Rob was great! Will always recommend him to everyone. Honest and fair. No pressure! The bes! Will always recommend him to everyone. Honest and fair. No pressure! The bes! More
by JohnHull11428
Employees Worked With
June 14, 2023
Rob At Hagerstown Mercedes was amazing and patient with us. Not pushy and gave excellent customer service! Highly recommend! He was awesome! us. Not pushy and gave excellent customer service! Highly recommend! He was awesome! More
by J.mellott
Employees Worked With
June 14, 2023
We’ve bought our last 2 Mercedes from Rob. He’s very easy to work with and not pushy at all. I would highly recommend him to anyone who is looking for a knowledgeable car salesman. He’s very easy to work with and not pushy at all. I would highly recommend him to anyone who is looking for a knowledgeable car salesman. More
by DanielleM
Employees Worked With
June 14, 2023
I bought a certified pre-owned E from this dealership, and Rob Edmonds was my salesperson. I live out of state, and since I couldn't personally get to see the vehicle, Rob did a very comprehensive video and Rob Edmonds was my salesperson. I live out of state, and since I couldn't personally get to see the vehicle, Rob did a very comprehensive video and accompanying audio of all features and condition of the vehicle. Very impressed and appreciative of his help. More
by Moconnor95
Employees Worked With
June 11, 2023
Barry was very helpful and kind. Thank you so much for the lift from the airport. Thank you so much for the lift from the airport. More
by Get Off My Lawn
Employees Worked With
June 09, 2023
The management, sales and service personnel are all knowledgeable, friendly and professional. They all do everything they can to accommodate our needs knowledgeable, friendly and professional. They all do everything they can to accommodate our needs More
by Silver
June 04, 2023
I have been a customer of Mercedes Benz Hagerstown for over twenty years and was always happy with the service provided. Working with Kyle on the purchase of my new car was a great experience. He was very over twenty years and was always happy with the service provided. Working with Kyle on the purchase of my new car was a great experience. He was very patient, courteous and knowledgeable from start to finish. I highly recommend this dealership. More
by ldwilczak
May 30, 2023
Probably the easiest car buy that I've had after 16 vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and email vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and emails . . so all I had to do was show and sign! My purchase required me driving 100 miles to this quaint dealership, but it was well work it. Austin was equally pleasant and efficient. I plan on keeping this vehicle for a while, but if I change my mind, MB of Hagerstown will be a the top of my list! More
by mauriceclemons1
May 18, 2023
Barry London is always a joy to work with. His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there i His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there is a fifth due soon. Thanks, again, Barry! In addition, Austin Shemon explained the leasing information in simple, easy to understand terms. What a pleasant experience. More
by Pitamania
