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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,505 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,505 reviews
January 04, 2023
Very nice people, convent location. Willing to spend time with you to understand features of new vehicle. Willing to spend time with you to understand features of new vehicle. More
by F350-6.7
Employees Worked With
January 04, 2023
We love our new car. Everyone at the dealership was so helpful. Our salesman, Barry, was able to answer all of our questions Everyone at the dealership was so helpful. Our salesman, Barry, was able to answer all of our questions More
by Our dog moses
Employees Worked With
December 31, 2022
Friendly, knowledgeable great people to deal with. Rob was able to answer all my questions and address my concerns. Rob was able to answer all my questions and address my concerns. More
by Kathy
Employees Worked With
December 31, 2022
I relocated back to MD from NE. Rob exceeded my expectations in answering questions even when the NE dealer had my sale. NE eventually lost my sale/order and I called Rob to see i Rob exceeded my expectations in answering questions even when the NE dealer had my sale. NE eventually lost my sale/order and I called Rob to see if he had a similar Mercedes model like the one I had ordered that kept getting pushed back. I loved my 2019 Mercedes and my new 2023! More
by Brinick34
Employees Worked With
December 31, 2022
This is a very nice and well-appointed dealership with great customer amenities and, most importantly, a good stock of Mercedes-Benz vehicles. Rob understood what I was looking and while he didn't try to great customer amenities and, most importantly, a good stock of Mercedes-Benz vehicles. Rob understood what I was looking and while he didn't try to steer me away from the vehicle I had come to see, when it turned out that one wasn't the right one for me he was able to point me toward what was a much better fit. He then took the time to go over and compare all of their inventory of that model with me, ultimately finding exactly what I was looking for. More
by bkocik
Employees Worked With
December 28, 2022
It was a pleasure working with Barry. He made it a great car buying experience. He made it a great car buying experience. More
by J. Alfonso
December 27, 2022
End-To-End Barry and the MB Hagerstown Team were fantastic. The process was streamlined, Mr. London demonstrated an exceptional focus on attention to detail and truly cares about instilling an exper fantastic. The process was streamlined, Mr. London demonstrated an exceptional focus on attention to detail and truly cares about instilling an experience rather than conducting a transaction. Would & Will recommend them for a long time to come. More
by TotalityInc
December 21, 2022
Kyle did a great job making us feel comfortable at delivery with the all electric EQS SUV. We especially appreciate that he came in on a scheduled day off so that we could take our new car on an out o delivery with the all electric EQS SUV. We especially appreciate that he came in on a scheduled day off so that we could take our new car on an out of town weekend trip. More
by slarue.lacm
Employees Worked With
December 20, 2022
This group of professionals are the very best at customer service from the beginning to the end and long after you're gone they stick with you to make sure you have the best experience. My daughter 16 wants service from the beginning to the end and long after you're gone they stick with you to make sure you have the best experience. My daughter 16 wants a Mercedes based on the first class treatment she experienced. (Ask for Kyle) More
by hotshot2starpower
December 18, 2022
This is my 5th Mercedes from MBH and am always happy with the service Options for loaner car and pleasant staff the service Options for loaner car and pleasant staff More
by Cristeve99
