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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
October 05, 2021
Clean, inviting facility. Friendly, knowledgeable staff. Provided me with a phenomenal vehicle. Would highly recommend! Provided me with a phenomenal vehicle. Would highly recommend! More
by georgeandkim21
Employees Worked With
October 04, 2021
Barry is excellent person and have not words enough to review him...he made me feel comfortable from beginning to end of purchase....He knows his job and attitude towards me has no match for words... review him...he made me feel comfortable from beginning to end of purchase....He knows his job and attitude towards me has no match for words... More
by step.cki
Employees Worked With
October 02, 2021
I emailed them a couple days ahead and was able to get an appointment for the weekend. Came in and was happy with the car and ended up driving home. Awsome care from Awsome peopel! appointment for the weekend. Came in and was happy with the car and ended up driving home. Awsome care from Awsome peopel! More
by sayed
Employees Worked With
October 02, 2021
I have never equated the word salesman with words like caring or thoughtful until now. Kyle cared about every aspect of what I thought I wanted/needed and then helped get me decide on my incredible car. F caring or thoughtful until now. Kyle cared about every aspect of what I thought I wanted/needed and then helped get me decide on my incredible car. Fun, easy to work with and so knowledgeable. Great dealership. More
by Gail
Employees Worked With
October 02, 2021
Great car buying experience. It was quick and hassle free. I would definitely recommend this dealership for your new or used car needs. free. I would definitely recommend this dealership for your new or used car needs. More
by crazyaboutmy3sons
October 01, 2021
Barry was a pleasure to work with, extremely knowledgeable and helpful. No pressure sales and very professional! Tony was also fantastic, helping me get through the financial paper work with eas knowledgeable and helpful. No pressure sales and very professional! Tony was also fantastic, helping me get through the financial paper work with ease and offering any/all additional explanations, if needed. More
by Whitmercm
September 30, 2021
I was impressed with our salesman Kyle and his knowledge of the vehicle, explaining all the specifications, and helping with the overall sales process. He was very easy to work with, we felt at ease through of the vehicle, explaining all the specifications, and helping with the overall sales process. He was very easy to work with, we felt at ease through the whole process, and he was very good at communication and making the process smooth and easy. Would highly recommend Kyle and his whole team. More
by szymon.elmore
September 30, 2021
Rob was friendly, honest, personable, with a great sense of humor! He made the process of buying a car easy, and explained things well. of humor! He made the process of buying a car easy, and explained things well. More
by Sam
September 30, 2021
It was a Pleasure working with Rob Edmonds! I inquired about the vehicle on Sunday and drove it off the lot on Monday! Process was quick and efficient! I definitely will be doing more business in the futu about the vehicle on Sunday and drove it off the lot on Monday! Process was quick and efficient! I definitely will be doing more business in the future! More
by Shakenawar
