I did a lot of research not only on vehicles, but on dealerships. Finally deciding on MB Hagerstown based on the quality of reviews. I was not disappointed. I left an email for Rob Edmonds, which he promptly returned to start the process. The test drive was perfectly planned. We needed to order a vehicle to get exactly what we wanted. Within a few minutes Rob had a factory build slot for our GLC, and we were to get exactly what we wanted. Rob kept us posted on the progress, and let us know when GLC was in. The actual purchasing transaction was easy, smooth, and no pressure sales tactics.
Kudos to Rob and to Tony.This is the first time a car buying experience has been a pleasant one for both my wife and for me. I fully expect the service experience to be great also, but that going to wait for 10000 miles. I would highly recommend this Dealership, and Rob Edmonds in particular.