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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

August 17, 2021

Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster. More

by rmorin49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Hagerstown responded

We're delighted to have earned your confidence and trust. Thank you for your review and for choosing Mercedes-Benz of Hagerstown!

Aug 18, 2021 -

rmorin49 responded

You have earned my business and I look forward to an enduring relationship.

August 12, 2021

A pleasure to do business with made the purchase of my new to me truck enjoyable. Our salesman Rob Edmonds was top notch as was all of the staff dealt with. More

by philip.sellers66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful buying experience working with Rob and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope you enjoy your new truck!

August 08, 2021

Rob was so helpful. Got us into a safe family vehicle! Tony in financing Explained everything and helped make some big sections that saved money. More

by Moreno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 08, 2021 -

Mercedes-Benz of Hagerstown responded

At Mercedes-Benz of Hagerstown, we're always looking out for your best interest! Safety remains one of our top priorities and we're always happy to help you find the safest vehicle for you and your family. From Rob, Tony, and the team here, thank you for your support and whenever you need us next, we'll be here!

August 07, 2021

Quick, easy, affordable. I went in around their closing time and was still helped went in the next day to pick my car up. Very satisfied customer More

by Jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 07, 2021 -

Mercedes-Benz of Hagerstown responded

Jenn, no matter what time you arrive at Mercedes-Benz of Hagerstown you should always have the chance to receive our top of the industry service! We're glad to know that our team was able to make your experience feel quick and easy and nothing pleases us more than hearing you're very satisfied! We're grateful for your review and your support and we hope we'll see you again down the road!

August 04, 2021

I was very impressed with th service received from Barry London. I met him in February 25, 2021 he listened and understood my needs. He kept a follow up system that made it easier to do business kept me inf More

by james.taylor1205
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Baker
Aug 05, 2021 -

Mercedes-Benz of Hagerstown responded

Hi James, Thanks so much for your great review of Mercedes-Benz of Hagerstown. We really appreciate the kind words about Barry, and we're glad that you're loving your 2021 Mercedes-Benz C300!

August 04, 2021

Kyle Swanson was my sales consultant and he was nothing short of amazing! From the quick response to my inquiry about a vehicle to his friendliness when I visited the store, my experience was very pleasant More

by dhar3472
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 05, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

August 01, 2021

We had a fantastic experience with Mercedes-Benz of Hagerstown when buying our first Mercedes. Barry, Tony, Kyle and Austin were first rate. Highly recommend More

by Hank
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 02, 2021 -

Mercedes-Benz of Hagerstown responded

Hi Hank, It's great to hear that you had such a wonderful experience with us at Mercedes-Benz of Hagerstown. Thanks for your kind review of our team.

July 31, 2021

I've never had an enjoyable car buying experience until I purchased a vehicle from Mercedes-Benz of Hagerstown. Kyle made me feel comfortable with my purchase from the moment I made contact with the dealersh More

by Tia H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 03, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the wonderful review, Tia! We're delighted to hear that Kyle and Tony were such a help to you throughout the buying process, and we're glad you found the perfect vehicle! Safe travels in your new ride, and thanks for trusting the Mercedes-Benz of Hagerstown team to help you find it!

July 31, 2021

Incredibly fast and detailed service. Great friendly service. Barry made sure I had a complete understanding of the vehicle. I will recommend Mercedes Benz Hagerstown to anyone. More

by Ferron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us, Ferron! We are thrilled to hear that you had such a successful purchase experience working with Barry and the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and we hope to see you back!

July 30, 2021

Incredible client service. That sums up my time spent shopping for a new family vehicle - GLS 450. Kyle and Tony had an appreciation for my time and budget, making for an enjoyable experience (not often More

by jason.henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jul 30, 2021 -

Mercedes-Benz of Hagerstown responded

Congratulations on your new GLS 450 SUV! We are so happy to hear Kyle and Tony were able to accommodate your needs while you were in the market for a new vehicle. Thank you for choosing Mercedes-Benz of Hagerstown and we wish you many safe and happy miles!

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