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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

June 19, 2021

We only went to look around and ended up driving our new Mercedes home. Rob Edmond was awesome in dealing with us. He answered all our questions and then some. He was everything a good salesman could have b More

by Quezadafancy_72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for posting about your 5-star experience with our team member Rob. It is our priority to find the best option for guests and we're so glad that came through to you. On behalf of all of us at Mercedes-Benz of Hagerstown, we wish you safe travels!

Jun 21, 2021 -

Quezadafancy_72 responded

Thank you for everything

June 18, 2021

Thank you Kyle for the wonderful service and great tutorial and, of course, finding this wonderful Auto for me - best customer care and service at Mercedes-Benz Hagerstown, I highly recommend it. More

by renadgibbs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Mercedes-Benz of Hagerstown responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Kyle know he was a big help while you were in the market for a new vehicle. Thank you for trusting Mercedes-Benz of Hagerstown to help with your new car purchase, we hope you enjoy the ride! Safe travels!

June 17, 2021

Barry L. is the best salesman I have worked with and because of that I am a repeat customer. Barry worked hard to make sure I was satisfied and was straight forward and honest throughout the sales pro More

by j0lengy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 18, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! Hearing that you had such an outstanding purchase experience working with Barry and the Mercedes-Benz of Hagerstown team made our day. Drive safely in your new vehicle, and congratulations! We are looking forward to seeing you again down the road!

June 15, 2021

They helped me get into a great car! I thoroughly enjoyed the whole experience I had with buying a car from them. Great People! Highly recommend! More

by Jamescollis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Mercedes-Benz of Hagerstown responded

James — we love when we can make the vehicle buying process a pleasant and stress-free experience! Thank you for trusting the Mercedes-Benz of Hagerstown team to get you into the perfect ride and for leaving us a review. We sincerely appreciate it! Drive safe and see you next time!

June 13, 2021

Excellent customer service . Thank you Mike and Toni! Amazing experience , will buy from you in the future. Staff was very flexible with our time line. Karen and Patrick Hughes More

by Nywvkaren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Jun 14, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us a review! We are pleased to hear that Mike and Toni both took good care of you here at Mercedes-Benz of Hagerstown, and we will certainly let them know that you appreciate their help. We look forward to your next visit!

June 12, 2021

Great experience. Salesman Kyle was very helpful and friendly. He was very informative with the vehicle we were looking at. The dealership was kid friendly. Tony the finance manager finished off the exp More

by stuttle0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 14, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us a review! We are pleased to hear that Kyle and Tony both took such good care of you here at Mercedes-Benz of Hagerstown, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

June 11, 2021

Thank you Barry! Amazing experience as always! Thank you Tony as well for all of your help! Highly recommend your dealership to anyone needing a new Mercedes! More

by kimmytop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 14, 2021 -

Mercedes-Benz of Hagerstown responded

Thanks for stopping by to review Mercedes-Benz of Hagerstown! It is fantastic to hear that Barry and Tony are always so helpful during your visits!

June 11, 2021

Excellence Customer Service; very friendly and clean facilities. I rate Mercedes-Benz of Hagerstown, Maryland A+++++. This was the very best car buying experience I have ever had; it was a pleasure work More

by delbless333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Jun 11, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for reviewing Mercedes-Benz of Hagerstown! We're proud to have earned your business and couldn't be happier to see that you had a 5-star experience working with Michael and Tony. We wish you many safe and happy miles in your beautiful new ride!

June 02, 2021

We had an amazing experience at Mercedes-Benz of Hagerstown. Every staff member we interacted with was friendly, helpful and efficient. I appreciate how they accommodated our family as we shopped fo More

by leanneschuster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you again down the road!

June 02, 2021

Very friendly and knowledgeable staff! Answered all my questions. A pleasure to deal with! Bonus points for not haggling on my trade. Highly recommend to friends and family! More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jun 02, 2021 -

Mercedes-Benz of Hagerstown responded

Kathy - Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Mercedes-Benz of Hagerstown team. Drive safely in your new vehicle, and we hope to see you again down the road!

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