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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

August 16, 2020

Thank you! Barry was very patient with me in answering all of my questions and providing additional pictures/videos when asked, since I was buying from out of st More

by rachelvock91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 17, 2020 -

Mercedes-Benz of Hagerstown responded

Hi Rachel - Thank you for taking the time to share! We are so happy to hear that Barry was able to go over the details of your new car so you can feel confident out on the roads. Congratulations on your new vehicle and we hope to see you back at Mercedes-Benz of Hagerstown for your first oil change!

August 15, 2020

This was by far the smoothest car buying experience my wife and I have ever had. Kyle and the rest of the team were awesome! We highly recommend Mercedes-Benz of Hagerstown. Also, we absolutely love our n More

by wtp003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth was also friendly and attentive., Tony Mills
Aug 17, 2020 -

Mercedes-Benz of Hagerstown responded

A huge thanks to you and your wife for trusting us with this purchase! We are so glad to hear that Kyle and our team made your buying process go smoothly, and it's wonderful that you're enjoying your new SUV. Happy travels!

August 11, 2020

Mr. Kyle was trustworthy and kind to work with!!I was so Mr. Kyle was trustworthy and kind to work with!! I was so happy to go through the purchase process. Very strongly recommend him if you want zero stre More

by JP
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Mercedes-Benz of Hagerstown responded

We love happy customers so this is a wonderful review to receive! Thank you so much for trusting Mercedes-Benz of Hagerstown with this purchase. We appreciate you recommending Kyle and wish you many safe miles in your new vehicle.

August 07, 2020

Great dealer with very passionate & knowledgeable along with friendliness workers who really want to see you happy in your new car. I bought my first Benz and felt very welcomed to family. More

by Jo5hua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailley Miller
Aug 07, 2020 -

Mercedes-Benz of Hagerstown responded

We are so happy to hear that you had such a welcoming experience at Mercedes-Benz of Hagerstown! Congratulations on the new car and thank you for leaving such a kind review. We hope to see you again down the road!

August 05, 2020

Everyone was so nice. This was our second time working with Rob and he was amazing as always. Justin even made sure to come and talk to us. Tony was also very helpful with the finance aspect as well. Defi More

by Ellajones586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 05, 2020 -

Mercedes-Benz of Hagerstown responded

Hi Ella, thank you for leaving Mercedes-Benz of Hagerstown such a kind review. I am glad to hear that our team is always accommodating as customer satisfaction is our goal. Rob, Justin and, Tony are all pleasant to work with and it's great to hear they took care of you. We look forward to your next visit!

August 05, 2020

Kyle was great to work with! The purchase process was easy, even in these unprecedented times. I highly recommend Mercedes-Benz of Hagerstown and Kyle! More

by cswebster1
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for reviewing Mercedes-Benz of Hagerstown! Kyle is great to work with and I am thrilled to hear that came through to you. Our team is looking forward to working with you in the future!

August 05, 2020

This dealership is definitely top of the line. Kyle Swanson had great customer service and patience working with me! They are fast, honest, and reliable. More

by moore_vinnie
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 06, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review the 5-star experience you had with Kyle at Mercedes-Benz of Hagerstown. We take pride in offering excellent service and I am so glad that came through to you. Our team looks forward to your next visit!

August 01, 2020

Great Dealership I have purchased over 40 cars in my lifetime and this is probably one of the best experiences I have ever had. Barry was very patient with us showing More

by predman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 03, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the 5-star review! Barry is an excellent member of our team at Mercedes-Benz of Hagerstown, and we will certainly let him know that you appreciate his help. It means a lot to hear, coming from somebody who has purchased so many vehicles, that we provided one of the best experiences you've ever had. We hope that you continue to enjoy your newly purchased Mercedes-Benz!

July 31, 2020

Our salesman Rob was extremely knowledgeable regarding the technology of the car and with matching our needs/wants. The enthusiasm of the General Manager with respect to the history of the dealership was More

by Nikitakay3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon , Tony Mills
Aug 03, 2020 -

Mercedes-Benz of Hagerstown responded

Denise and Eric, thank you for the review! We are so glad Rob provided the knowledgeable service we pride ourselves on at Mercedes-Benz of Hagerstown, and we will certainly let him know that you appreciate his help. We look forward to working with you for years to come!

July 31, 2020

So. I have Been looking for a specific model MB and a specific color scheme. MB of Hagerstown was able to find the exact model I wanted. They were able to take my trade at a fair value, that was actually More

by Rhking2
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Aug 03, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Mercedes-Benz of Hagerstown, and we are proud that we were able to find the vehicle you were looking for here. We hope that you continue to enjoy your new ride!

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