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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
July 29, 2020
Best dealer for Mercedes. My sale rep. Barry was very nice and knowledgeable. He was excellent and very helpful in assisting me find a new car. Thank you Mercedes Hagerstown and thank you Barry you are r nice and knowledgeable. He was excellent and very helpful in assisting me find a new car. Thank you Mercedes Hagerstown and thank you Barry you are really such a nice person. More
by mu_sarray
Employees Worked With
July 28, 2020
Best dealership around! The kindness and motivation these workers showed was outstanding! Rob Edmonds was on top of everything! Thank you Mercedes Benz of Hagerstown. workers showed was outstanding! Rob Edmonds was on top of everything! Thank you Mercedes Benz of Hagerstown. More
by Desvorous
Employees Worked With
July 27, 2020
Amazing salesman worker. Went there with no appointment and go assisted right away! From the start to end it was all very painless, thank you!! and go assisted right away! From the start to end it was all very painless, thank you!! More
by andrewlopez487
Employees Worked With
July 24, 2020
Rob did a great job accommodating my needs. He may it easy and enjoyable! He had patience with me when I was making my decision and I will be forever grateful for that. This was the the first Mercedes I’ easy and enjoyable! He had patience with me when I was making my decision and I will be forever grateful for that. This was the the first Mercedes I’ve ever owned and it will not be the last! Thank you Rob! More
by Kellytoms1
Employees Worked With
July 23, 2020
New Car Lease Great service as always. Very friendly and knowledgeable from beginning to end. This is the 3rd leased Mercedes that I have gotten from Mercedes Benz Great service as always. Very friendly and knowledgeable from beginning to end. This is the 3rd leased Mercedes that I have gotten from Mercedes Benz of Hagerstown and will continue to return. A huge thank you to Barry London, the best salesman do business with, along with Justin Harbert and Tony Mills. Thank you for another smooth transaction. More
by juliefritsch
July 22, 2020
This was an easy process from start to finish. I knew what I wanted and was grateful to get more! I wasn’t in there all day, I didn’t have to fight for the numbers I wanted either. Rob was amazing what I wanted and was grateful to get more! I wasn’t in there all day, I didn’t have to fight for the numbers I wanted either. Rob was amazing. I’ll be back for sure for another Mercedes. If you’re looking for a beautiful suv or sedan I recommend Hagerstown Mercedes Dealership. More
by Markita D. Collins
Employees Worked With
July 21, 2020
We love our new Mercedes!! We have been dealing with Rob for the past two years and he is amazing. He has been very patient and is a wonderful person to deal with. All aspects of our experience including ou for the past two years and he is amazing. He has been very patient and is a wonderful person to deal with. All aspects of our experience including our financing with Tony and dealing with the GM was painless. I highly recommend anyone interested in purchasing a Mercedes to contact Rob. Thanks for everything and we will definitely be back in a few years!! More
by Kkbechdel
July 21, 2020
Outstanding customer support Troy is an outstanding professional and understood our requirements. I highly recommend new and current Mercedes owners to visit him and let him show Troy is an outstanding professional and understood our requirements. I highly recommend new and current Mercedes owners to visit him and let him show and demonstrate the models. Excellent service by an outstanding professional. More
by gehlergjgj
Employees Worked With
July 20, 2020
Thank you, Kyle for your excellent service from start to finish. It was great working with you! Thank you so much for all your help! finish. It was great working with you! Thank you so much for all your help! More
by deadavis34
Employees Worked With
July 19, 2020
What a wonderful experience at Mercedes Benz of Hagerstown! Rob Edmonds is very knowledgeable and thorough, making the transaction quick and smooth. Questions are answered quickly! Tony was also h Hagerstown! Rob Edmonds is very knowledgeable and thorough, making the transaction quick and smooth. Questions are answered quickly! Tony was also helpful with understanding the finance end of things. Great job! More
by jonesin10
