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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,362 reviews

October 11, 2019

Excellent service and professionalism. The service was excellent and everyone is extremely professional. This was my first Mercedes and will definitely not be my last. Mercedes Benz of Hage More

by gary.sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

October 11, 2019

Excellent Buying Experience! Barry London made my 1st buying experience with Mercedes a delight! Such a nice man and he really made me feel like family from the beginning. He mad More

by Mindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 06, 2019

Found Her! My wife and I made an appointment at MB in Hagerstown with Kyle Swanson to check out some cars. We were looking for a 2nd vehicle to help offload some More

by Namfon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for your high rating. We can't wait to see you again, have a great day.

October 06, 2019

Great experience I was quite impressed with my experience at Mercedes-Benz of Hagerstown. The car buying process was easy. Barry was prompt with responding to my ema More

by hollybeth1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance guy-I forget his name and his card is not on me.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2019

Fantastic service Highly recommend MB of Hagerstown. New car purchase was seamless and the process was very easy. Had a great experience and left very satisfied. Tha More

by Terps1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 02, 2019

Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp More

by MaryBeth P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

September 22, 2019

Great Customer Service I have been dealing with Mercedes-Benz of Hagerstown for 20+ years and each experience has been awesome. I worked with Kyle Swanson on this purchase More

by Happy Client
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2019

My first lease The entire Hagerstown Mercedes Benz team were extremely courteous and very helpful. Mike Lavrenchik left no stone unturned and made our first leasing More

by Puffdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

September 19, 2019

Great dealership The entire Mercedes team is great!!! Barry is by far the best car salesperson I have ever had!! He is super attentive, he really pays attention. He is More

by kzurg921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2019

The best Benz dealership in the DMV area Bought my 4th car from Mercedes Benz of Hagerstown. Mike Lavrenchik came in on his off day to take care of me. I absolutely love working with this tea More

by rasko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Sep 19, 2019 -

Mercedes-Benz of Hagerstown responded

It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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