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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,371 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,371 reviews

December 04, 2018

Excellent Top-Notch Service Mr. Michael Lavrenchik was simply a pleasure to work with. His friendly, professional approach through the process was refreshing and appreciated. H More

by Mercedes Benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Dec 07, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind comments! We are thrilled to hear you enjoyed working with Michael. We look forward to seeing you again soon.

November 30, 2018

Excellent Service Top notch customer service from the top down! Thank you again- by far the best Mercedes dealership I've ever worked with. .Thank you gentlemen for a s More

by Geoffrey2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Dec 07, 2018 -

Mercedes-Benz of Hagerstown responded

We are proud to have earned that title, Geoffrey! Thank you for business and loyalty.

November 30, 2018

Outstanding Customer Care Today I took delivery the third car our family has purchased from M-B of Hagerstown. Everyone was extremely helpful and courteous. Mike Lavrenchik w More

by E63Hammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Adam Himmelwright, Tony Mills
Dec 07, 2018 -

Mercedes-Benz of Hagerstown responded

We are proud to go above and beyond for you every time! Thank you for your high star rating and wonderful feedback. We hope you're enjoying your new vehicle!

November 30, 2018

Great Buying Experience This was my first experience with doing business with this dealership. The sales team was an excellent, non pressure, professional and knowledgeable. More

by MB112118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Mercedes-Benz of Hagerstown responded

We're proud to have made your first visit a terrific one! Thank you for taking the time to share your feedback with us!

November 24, 2018

I recommend MBH! Salesman very helpful and knowledgeable. Not pushy or overbearing. Let me make the choice which was right for me and my family. I was consideri More

by JM for MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 27, 2018 -

Mercedes-Benz of Hagerstown responded

Thanks for sharing your terrific sales experience with us! We are happy to guide you towards a vehicle that fits all of your wants and needs.

November 22, 2018

best dealership in the washington metro area this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for More

by cubu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierce Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Nov 30, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for trusting your vehicles to Mercedes-Benz of Hagerstown! We look forward to your next visit.

November 21, 2018

Buying experience was great. This was my first experience with buying a MB. I was expressed with the quantity of the staff. They were friendly, knowledgeable and very helpful. More

by gle472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Mercedes-Benz of Hagerstown responded

We value your recommendation and are proud to have made your first visit a pleasant one! We hope you're enjoying your new vehicle and look forward to your next visit.

November 19, 2018

Buying Experience was First Rate This was my first experience with purchasing MB and doing business with the dealership. It was a very good experience. The staff were very professi More

by JB1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 21, 2018 -

Mercedes-Benz of Hagerstown responded

We are proud to have made your first experience a fantastic one! Thank you for choosing Mercedes-Benz of Hagerstown!

November 17, 2018

Excellent Dealer and People Tony & I were very pleased with all the transactions involved as we purchased our vehicle from Younger Mercedes-Benz. We traveled from Lynchburg, Vir More

by patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing feedback on your terrific service visit, Patricia! We are proud to have been able to assist.

November 17, 2018

Excellent experience purchasing 2019 G550 I have purchased several cars from MB of Hagerstown, and each experience has been 5 star worthy! Barry London stayed late on a rainy Monday night to d More

by jrh179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your loyalty! We can't thank you enough for your business and recommendation! Our team looks forward to your next visit.

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