Mercedes-Benz of North Olmsted

Mercedes of north Olmsted is a great dealership and my salesman Barry was very helpful with the purchase of my new car salesman Barry was very helpful with the purchase of my new car More

Mercedes of North Olmsted (including my sales person, Barry Sisler) provided a phenomenal buying experience in every respect. I highly recommend them. Barry Sisler) provided a phenomenal buying experience in every respect. I highly recommend them. More

Everything was a smooth and simple process. From the moment I walked in to turn in my former Mercedes to the time I synced my I phone with my new car! Barry, Andrew and Destiny were friendly an From the moment I walked in to turn in my former Mercedes to the time I synced my I phone with my new car! Barry, Andrew and Destiny were friendly and efficient. More

Excellent client service by Mr. GentiHe will give you Excellent client service by Mr. Genti He will give you the best deal for used or new Mercedes. I highly recommend him for your next automobile purcha Excellent client service by Mr. Genti He will give you the best deal for used or new Mercedes. I highly recommend him for your next automobile purchase. More

Awesome experience. I worked with Willie Dalgan and bought a car without ever visiting the dealership as I live in PA. I have never bought a car over the phone/internet before. Willie is very professio bought a car without ever visiting the dealership as I live in PA. I have never bought a car over the phone/internet before. Willie is very professional, responsive and followed up on everything to make sure it went well. I would not hesitate to do business with them again. Thank you Willie! More

Everyone that I was introduced to was very polite. Would do business with them again! do business with them again! More

Barry was amazing and extremely knowledgeable about the cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me even on his days off. He is just a wonderful human. More

Natalie Ippolito was amazing to work with. The experience showed me the dealership cares more about the customer than their bottom line. I told the dealer that we were emotionally drained due to experience showed me the dealership cares more about the customer than their bottom line. I told the dealer that we were emotionally drained due to a family member passing and they not only showed genuine care, but made us all feel like our experience mattered. And I want to add that we purchased a lower end SUV and the experience was at the level of what you expect when you buy a high end model. If you are looking for an experience where you matter, regardless of what you spend, go to this dealer and ask for Natalie. You will not regret it! More

The customer service that I received from the service department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon a department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon arrival, the service rep was immediately negative about my issue and acted as if I was an inconvenience that couldn't truly be helped. He was not helpful with my warranty and insisted that I had 3rd party coverage. He challenged every suggestion that was given by the original Mercedes dealer that sold me my car. He deemed everyone's opinion as incorrect and dismissed suggestions except his own. His behavior was condescending and even asked if my car was used. Even after being given my coverage information by the dealer that sold me my car, he still insisted I leave a form of payment as security. Then proceeded to reiterate the cost of my repair as if I didn't have the funds to cover the cost. His behavior towards me suggested that an African American female, in my age range, couldn't afford the car I had in my possession. I was truly insulted. And, as if this wasn't enough, the 2 additional requests for vehicle maintenance weren't performed. Lasly, they called themselves cleaning the inside of my vehicle. When I got into the car to leave, the weather mats had water in them. I will never use their service again. More

Stacey was a pleasure to work with. She was knowledgeable, attentive and informative. She made my Mercedes service call experience a pleasure.. I recommend that you clone her! Lol! knowledgeable, attentive and informative. She made my Mercedes service call experience a pleasure.. I recommend that you clone her! Lol! More