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Mercedes-Benz of Portland
Portland, OR
2,270 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,270 reviews
Verified Customer
Helpful January 23, 2022
Bad customer service and left our vehicle a mess after changing our tires. After confirmation of our appointment date and time twice, they didn’t have us scheduled until the following weekend. changing our tires. After confirmation of our appointment date and time twice, they didn’t have us scheduled until the following weekend. More
by APETERS4
Employees Worked With
January 20, 2022
I purchased a 2022 CLS-450 and it was a delightful experience even from a couple thousand miles away. I used Driveway who brought me to the good people at Mercedes of Portland who had the car i wanted experience even from a couple thousand miles away. I used Driveway who brought me to the good people at Mercedes of Portland who had the car i wanted. Very pleased. More
by Genezaino
January 20, 2022
Alvin was great. He was polite and wasn’t in a rush. Alvin listened to what we were looking for and matched us with the car. We came in not really looking to buy but he was so good we decided to purchas Alvin listened to what we were looking for and matched us with the car. We came in not really looking to buy but he was so good we decided to purchase that day. More
by JELLYBELLY144
January 20, 2022
Best place. Amazing crew work with customers! Feel more than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! More
by LITHIA0
Employees Worked With
Other Employees :
Jesus Miranda, Christian Salas, Adrian Sanchez Vargas, Matthew Tabbert, Brian Perez
January 19, 2022
Faulty manager Brandon Godbey needs to go. Very unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could unprofessional, aggressive, lack of customer skills. Could have easily apologized on behalf of dealership for error and been pleasant, Matter could have been handled easily. Manager also fudged details in email explanation that would never make it very far since it was black white with person and with phone number who actually brought car in for service, he probably did this, am sure he’s done this before, so management above him wouldnt warn him on his bad behavior. Please replace Brandon Godbey with someone more professional and outstanding. Not good positioning for having a Mercedes. Customers don’t have to put up with him. More
by Mercedes
Employees Worked With
Brandon Godbey
January 18, 2022
It was a good experience even though it took 7 months for my new car to arrive. John did a great job my new car to arrive. John did a great job More
by Jeff Willis
January 18, 2022
Easy to schedule appt, good service advisors, and follow up. Excellent experience every time I go there. up. Excellent experience every time I go there. More
by RQUALMAN
Employees Worked With
January 17, 2022
From the initial phone call with Rosalyn (?), to my in person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the en person communication with Andrew, the customer service was fantastic! My only recommendation is to warn customers that the street in front of the entrance is undergoing maintenance. Please give specific instructions how to navigate to the dealership. Thanks! More
by DNHA
Employees Worked With
Andrew Koontz
