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Mercedes-Benz of Portland
Portland, OR
2,609 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,609 reviews
February 23, 2025
The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More
by WBANEUELOS78
Verified Customer
February 22, 2025
They go extra mile to please their clients, great customer service and flow up, will recommend them to friends customer service and flow up, will recommend them to friends More
by ASAP1100
Employees Worked With
February 22, 2025
The best dealership in the country! I have been a customer for 40 plus years and wouldn’t think of going anywhere else. Rich Fox the GM, makes everyone feel like they are the most impo I have been a customer for 40 plus years and wouldn’t think of going anywhere else. Rich Fox the GM, makes everyone feel like they are the most important person to walk through the door. This is true “Carriage Trade” service! My salesman Darien Turner made the transaction go very smoothly. Thank you everyone at Mercedes’ Benz of Portland. More
by PATRICIA.MILLER
Employees Worked With
Darien Turner
February 22, 2025
My experience working with Mitchell was a not so good one. Terrible customer service. I feel due to my attire I was not taken seriously as a buyer.. Mitchell was very passive aggressive with me. one. Terrible customer service. I feel due to my attire I was not taken seriously as a buyer.. Mitchell was very passive aggressive with me. More
by Dell
Employees Worked With
February 21, 2025
Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it anyway. Service advisor didn’t tell me until 4 hours later. More
by Simon Huang
Employees Worked With
Not even introduced herself
February 21, 2025
Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer I won't go anywhere else. Took great care of me. Thank you Victor Creamer More
by NOEMAIL_6059818
Employees Worked With
February 18, 2025
Excellent service and helpful! I will be back to them for my new car. Thank you! I will be back to them for my new car. Thank you! More
by ORANEETUI
Employees Worked With
February 16, 2025
I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More
by KM1967CAMARO
Employees Worked With
Other Employees :
My service tech was awesome made sure the car was working correctly before letting us take it home. Not sure his name
February 13, 2025
Hello, this was our second experience with Mercedes-Benz of Portland, and it was a pleasure working with its team. of Portland, and it was a pleasure working with its team. More
by MARINA11
