Mercedes-Benz of Princeton

Since 8/13/18 I visited the shop 5 times for the same recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since this problem started the service advisor at this dealership told me I have to be more careful and had to replace the tire repeatedly. I asked to check if there is any other problem as it made no sense to me but each time I was told it was probably just a pothole! Also despite being an emergency and a safety concern, the service department seemed to never have a loaner car, except if I book it weeks in advance Overall I ended up spending thousands of dollars only in the past two years on fixing the same problem over and over. Last week I had the same issue again and finally the service advisor found a crack in the wheel itself and a small leak in the same right front tire both cost me $876. When I asked him if he thought that was the reason behind the vulnerability of the same side and repeated issue he said yeah it probably was and that lead to those damages. I asked then to speak with the manager who explained to me that he reviewed my file and he disagreed that those issues were related, and declined my request to end the lease term and reimburse me for my losses. I got a third party advisor from a local tire shop who confirmed that this is very unusual unless for drift drivers and I am surely not one. I would describe my experience with Mercedes Benz of Princeton to be disappointing and inconvenient. I feel unsafe driving the car and I can’t wait to end the lease More

The service was really good and they took really good care of me and my needs and they were really helpful with the questions and concerns I had, overall it was a good experience buying my car there. care of me and my needs and they were really helpful with the questions and concerns I had, overall it was a good experience buying my car there. More

Richard was a terriffic help with blutooth media coming from the phone. Although I was disappointed to find out that Apple Carplay was from a small USB port in the car and not wireless like other brands li from the phone. Although I was disappointed to find out that Apple Carplay was from a small USB port in the car and not wireless like other brands like BMW I still appreciated his helpfullness More

If you want a great luxury auto purchase experience go to MB of Princeton‼️ The vehicle was certified pre owned and was like new when delivered... MB of Princeton‼️ The vehicle was certified pre owned and was like new when delivered... More

I am very pleased with this dealership and the way the whole sales process was taken care of. Alex was my sales person and was very knowledgeable about the inventory and what each model does. He told me t whole sales process was taken care of. Alex was my sales person and was very knowledgeable about the inventory and what each model does. He told me that the dealership cherry picked cars for sale. It was a true statement. I went to multiple other MB dealers only to find the cars were not in the greatest shape even though they were certified. The other dealers were not even in the same league when it comes to how nice the vehicles are. Thank you again for everything. More

It was great working with Linda on servicing my car. They were able to replace the starter and two batteries in what seemed like record time! were able to replace the starter and two batteries in what seemed like record time! More

Mr Ed Richer was very helpful providing detail information about car, financing and paperwork. Also helpful for directing to proper persons to assist for more information. information about car, financing and paperwork. Also helpful for directing to proper persons to assist for more information. More

Excellent customer service and dedicated auto workers. Easy check in and easy check out. No Covid worries while waiting. Clean, organized, well attended waiting area. Thank you! Easy check in and easy check out. No Covid worries while waiting. Clean, organized, well attended waiting area. Thank you! More

MB of Princeton is the best.Quick reliable and total MB of Princeton is the best. Quick reliable and total satisfaction every time I go. Time estimate for repair always come in at or earlier than promi MB of Princeton is the best. Quick reliable and total satisfaction every time I go. Time estimate for repair always come in at or earlier than promised More

Top experience! Wouldnt buy anywhere else, lease it expensive but the product is definitely worth it! As for this dealership, product experts are always there to assist me and the dealership as a whole expensive but the product is definitely worth it! As for this dealership, product experts are always there to assist me and the dealership as a whole is welcoming! More