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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.5
3,497 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,497 reviews

March 18, 2026

Don’t pick up calls when needed. Sometimes no communication at all. Service takes long More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Art Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fadi Sawah
1.0
This rating includes all reviews, with more weight given to recent reviews.
IAN STAUFFER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Niel HINDI
1.0
This rating includes all reviews, with more weight given to recent reviews.
JASRAJ SANDHU
1.0
This rating includes all reviews, with more weight given to recent reviews.
SABOOR NOORZAI
1.0
This rating includes all reviews, with more weight given to recent reviews.
JAWAD KHIL
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOSHUA PRUDHOMME
1.0
This rating includes all reviews, with more weight given to recent reviews.
JENNIFER DAVILA
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2026 -

Mercedes-Benz of Rocklin responded

Nan, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 18, 2026

Wayne at Mercedes of Rocklin service department provided us with great service. Thank you, Wayne! More

by JEREMYPEASLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
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Mar 18, 2026 -

Mercedes-Benz of Rocklin responded

We appreciate you sharing this positive experience. We’re glad our service department took great care of your Mercedes-Benz AMG CLE 53. Thank you for the five-star review!

March 17, 2026

Teddy is knowledgeable, always friendly and courteous. Easy to schedule service. Done....done .. done done More

by art.jimmy
Recommend Dealer
Yes
Employees Worked With
Teddy Mui
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Mar 18, 2026 -

Mercedes-Benz of Rocklin responded

What a pleasure to hear our team’s expertise and courtesy made scheduling service for your Mercedes-Benz so simple. We appreciate you sharing this feedback. Let us know if there’s anything else we can help with.

March 17, 2026

The Service Dept of MB Rocklin is TOP TIER! The waiting room is spacious, comfortable and has nice amenities. The Service Team is the most professional and works very hard to ensure we receive More

by WillinRsvle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHMID
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Mar 17, 2026 -

Mercedes-Benz of Rocklin responded

It’s wonderful to know our spacious waiting area and amenities added comfort to your visit. We’re proud our professional service team and skilled technicians kept your Mercedes-Benz AMG GLE 53 in excellent condition.

March 17, 2026

Prompt professional service on short notice as we traveled through the area. Greg kept us informed and quickly resolved our engine problem. I highly recommend Rocklin Mercedes-Benz dealership service More

by allenegardner
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 17, 2026 -

Mercedes-Benz of Rocklin responded

We appreciate you choosing us for quick, professional service while passing through. We’re glad our team promptly resolved the engine issue on your Sprinter 3500. Thank you for recommending our service department and safe travels.

March 15, 2026

This was for a recall and service was efficient. I was told car would be washed at completion and although clean there were quite a few greasy hand prints left so a little more care would have been More

by mjb2657
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Williams
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Mar 17, 2026 -

Mercedes-Benz of Rocklin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Rocklin. We look forward to having you as one of our valued customers for many more years to come!

March 15, 2026

Everything from Sophie answering the phone to Greg handling my service visit was excellent and we really appreciate you for all your professionalism and prompt service More

by CHRIS@GILWEE-ELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 15, 2026 -

Mercedes-Benz of Rocklin responded

We’re delighted to hear our team provided such professional and prompt support, from your first phone call through your service visit. Thank you for trusting us with your Mercedes-Benz. We look forward to assisting you again.

March 15, 2026

Very professional and courteous. Wayne was awesome, listened to my concerns, and addressed all of them. I really enjoy dealing with Wayne. More

by PATTIAHLE58
Recommend Dealer
Yes
Employees Worked With
Wayne
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Mar 15, 2026 -

PATTIAHLE58 responded

Love my E400 and wouldn't take my convertible anywhere else to get service.

Mar 17, 2026 -

Mercedes-Benz of Rocklin responded

Patti, thank you for choosing Mercedes-Benz of Rocklin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 15, 2026

They were very professional. The car is working great . They were also very friendly and fast More

by brianredhair1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH CAMPBELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Mercedes-Benz of Rocklin responded

We’re pleased to hear our team delivered professional, friendly, and efficient service for your Mercedes-Benz GLB 250. It’s great to know the vehicle is performing smoothly. Feel free to reach out if there’s anything else we can do.

March 14, 2026

Overall, excellent. Engine compartment could have been cleaned of excess brake fluid after work was completed. More

by DOCDANRACY
Recommend Dealer
Yes
Employees Worked With
Sean Williams
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Mar 14, 2026 -

Mercedes-Benz of Rocklin responded

It’s great to hear your overall service experience with your Mercedes-Benz was excellent. We’re sorry about the leftover brake fluid in the engine compartment and will use your feedback to improve our process. If there’s anything else we can help with, please let us know.

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