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Mercedes-Benz of Salem

Salem, OR

4.8
763 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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2405 Commercial St. SE

Salem, OR

97302

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Showing 763 reviews

June 08, 2023

The services of the Mercedes-Benz of Salem are professional as usual and the staffs are very friendly. More

by KWS888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 08, 2023

Brake issue with my car was covered by warranty. No charge, and a free car wash. Nice to be treated well. More

by Sketchin51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Salem responded

We are glad we could get your car fixed up and cleaned. Thank you for choosing Mercedes-Benz of Salem!

June 06, 2023

The service excellent, they listen to you,and very respectfu,communicate with you in rega4d of the status of the car and they don't push you to get or offer other th7ngs for your car More

by ARMORAB@hotmailf.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Salem responded

We don't like being pushy with extras. Thank you for choosing Mercedes-Benz of Salem!

June 01, 2023

Friendly staff. The service department is very good. Sale person follow up does not exist. More

by briggs47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We're sorry to hear the communication from your salesperson isn't top-notch. Give us a call and ask for Mike Harder so we can address any and all of your concerns.

June 01, 2023

Salem Mercedes is great. Don Post always goes above and beyond to help. A great dealership. This is the second Mercedes I’ve serviced there and have never been disappointed. More

by Woof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We will always go above and beyond! Thank you for choosing Mercedes-Benz of Salem!

June 01, 2023

Always fast and excellent service on both MB vehicles. Loaner cars are new and clean More

by cruzlilian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

June 01, 2023

Great Mercedes Service Department. The customer service and quality of auto service is fabulous. I highly recommend. More

by JENNIFER.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for the recommendation! Thank you for choosing Mercedes-Benz of Salem!

May 30, 2023

Friendly and helpful staff! It was easy to schedule and the available for same day service. More

by JILL14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

May 30, 2023

Don and the entire Service Department are always great to work with. Check in and check out are quick, and the time estimates for completion of work are accurate. More

by doorknob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We work hard to be speedy and precise! Thank you for choosing Mercedes-Benz of Salem!

May 30, 2023

Excellent customer service, friendly and professional. Willing to take the time to explain issues in detail. For example worn tires. Gave reasons why should stay with brand on car, cost, and said to call More

by Marilyns0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front office staff
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We are happy we could serve you.

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