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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
716 Reviews

716 Reviews of Mercedes-Benz of Salem - Service Center

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May 05, 2023

They were very helpful and explained everything that they did and told me that I had a problem with my subwoofer More

by MELMAN.ML18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

May 03, 2023

Always a positive experience. Staff is responsive and completes work in a timely fashion. Thanks. More

by cjclmpc22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

May 02, 2023

Always quick and professional in dealing with our Sprinters. We appreciate their help. Thanks for the shuttle as well. Very grateful for that as well. More

by ChuckH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 30, 2023

Awesome customer service! Superb job on the recall and the Service A! This is where we'll bring our van for service. Thank you MB of Salem! More

by RESQER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer service rep is awesome!
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We hope to see your van the next time it needs some service. Thank you for choosing Mercedes-Benz of Salem!

April 29, 2023

The staff were very thorough with troubleshooting our problems with the cars camera system. We really appreciate Don in particular. More

by STILES55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

It all began with a simple B service and ended with a new transmission. Even though it sounds like a disaster, the Mercedes Team worked with me to get me the best price and they did an excellent job with th More

by WINTERDEBORAH324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We love your GLK 350 too! Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

Friendly people, competent service. As a neighborhood dealer it can take weeks to schedule service, so plan ahead. More

by landmmcbryde
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 28, 2023

The greeting was handled well. Don Post was personable and thorough and the service took less time than was estimated. Then you ruined everything by requiring me to pay the bill. More

by MOOREONTHESHORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Salem responded

We'll try not to ruin it with the bill the next time around. Thank you for choosing Mercedes-Benz of Salem!

April 27, 2023

Good Service provided by Evan. My Sprinter required a vary hard to get part, but Evan stayed with it and Kept me informed until the job was completed. Very Happy with M-B of Sale More

by GENE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

Good friendly service. Timely work and they fixed my problem with front end vibration. They do good work. More

by RLDUFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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