Mercedes-Benz of Silver Spring

The Journey's End I had been prepping to purchase a new-to-me vehicle for several months by doing research and talking with friends and family. After test driving multi I had been prepping to purchase a new-to-me vehicle for several months by doing research and talking with friends and family. After test driving multiple competing models (and my old car breaking down), I upgraded from my '99 E-Class to a '16 C-Class. Having been to upwards of 10 dealerships in my car buying journey, I was incredibly impressed with Mercedes Benz of Silver Spring. The level of customer service not only met but exceeded my expectations. I worked with Chevist Mitchell through the test drive and buying process. His attention to detail of explaining the vehicle's features, and service-driven attitude made my overall experience a dream. Dorit in Finance was also extremely helpful in answering questions. Her humerous and fun-loving personality proved to me that the dealership as a whole had the highest levels of customer service ingrained into it. From the first time I walked in until I drove away, I felt like not just a customer, but a member of the family. More

Great experience A great salesman! He made sure our needs were taken care of. He took his time to find us a car, which is in high demand on the market, with all the wa A great salesman! He made sure our needs were taken care of. He took his time to find us a car, which is in high demand on the market, with all the wanted specifications. More

Mercedes of Silver Spring is great to deal with on a new car I looked briefly at the Mercedes of Annapolis, which is a 10 minute walk from our house. I drove to Silver Spring Mercedes to look at some low mileag I looked briefly at the Mercedes of Annapolis, which is a 10 minute walk from our house. I drove to Silver Spring Mercedes to look at some low mileage used cars I had seen on their website. After meeting Charlie Miller, I identified him as the sales person I wanted to work closely with on a car and the transaction. Charlie was great, very genuine and went out of his way to work with me to ensure I was satisfied. He has great knowledge of the cars and the dealership, and we closed the transaction with no issues whatsoever. Being a retired sales person myself, I scrutinize the sales people I deal with and he has rock solid character and I trusted him thoroughly. You can't go wrong with Charlie. Take my word for it. More

Very happy and satisfied I am so happy with Mr . celestin .he is very professional and nice . He made the transaction very smooth I also like carols the manager, he is ver I am so happy with Mr . celestin .he is very professional and nice . He made the transaction very smooth I also like carols the manager, he is very cooperative and it’s very easy to deal With The only thing I did not like is the financial manager I did feel that she is welcoming me . She made me uncomfortable as she wanted to push me to take the higher APR . Even if I had an agreement with Celestine for 1.99 APR and she knew that More

Great Service! O'Riley Moonasingh kept me up to date on progress throughout my experience. He was thorough and looked out for my best interest. Would recommend. O'Riley Moonasingh kept me up to date on progress throughout my experience. He was thorough and looked out for my best interest. Would recommend. More

Smooth internet pricing buy An easy experience. Pricing was competitive and car description and features were accurate. Beautiful and clean physical property. Charlie was terrif An easy experience. Pricing was competitive and car description and features were accurate. Beautiful and clean physical property. Charlie was terrific from start to finish! More

Will visit again Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always cl Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always clean and pleasant. More

Thanks O’Reilly For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. A For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. After Ann Meyers left, service declined dramatically due to instability in every department. However, thankfully O’Reilly has been steady state, professional and responsive to questions regarding service for my car. I’m trusting that the quality of service that O’Reilly brings to MB of SS is recognized and appreciated. More

Service Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to use several features of the car More

Order and purchase of 2020 e 350 Excellent experience. I would recommend this to my family. We came in to select and test drive. This helped us omit and choose the perfect car. Excellent experience. I would recommend this to my family. We came in to select and test drive. This helped us omit and choose the perfect car. More