Mercedes-Benz of Silver Spring

Repeat Customer I bought a car from Darryl 3 years ago and enjoyed working with him because of his professionalism and knowledge about the cars, today I traded in my I bought a car from Darryl 3 years ago and enjoyed working with him because of his professionalism and knowledge about the cars, today I traded in my car for a new lease and again Darryl was great! Overall they are winning me over as a lifetime customer. More

Amazing! Charlie was great. He stayed with me from start to finish and ensured all our needs for our second car were meet!!! Awesome customer Service! Would do Charlie was great. He stayed with me from start to finish and ensured all our needs for our second car were meet!!! Awesome customer Service! Would do business again, when in the market. More

Excellent service!!! Me and my husband bought a 2016 c300 mercedes benz. Edward gave us excellent customer service!! He was very patient with us during the buying process. Me and my husband bought a 2016 c300 mercedes benz. Edward gave us excellent customer service!! He was very patient with us during the buying process. He went into great detail about the different features available for each car or SUV that we saw that day. I would definitely recommend Edward to anyone thats interested in buying a Mercedes benz vehicle. Joseph was also great!! He provided us with detailed instructions on how to use our new car. We loved that he was very jovial!! Great experience!! More

Fantastic Experience I highly recommend this dealership.Very professional.Great customer service from Bijan.I could not have asked for a better experience.Fantastic experi I highly recommend this dealership.Very professional.Great customer service from Bijan.I could not have asked for a better experience.Fantastic experience with Bijan.He was very helpful. More

A-1 Superior Service I called ahead of time and spoke with Salesman Bijan. He answered all of my questions and found my husband the perfect vehicle. He got the deal done w I called ahead of time and spoke with Salesman Bijan. He answered all of my questions and found my husband the perfect vehicle. He got the deal done with trying circumstances. I love the service and it was a wonderful experience. More

Amazing Experience with Sales Representative I am writing this review about my awesome experience with Darryl Minerve as a Sales Associate. His professionalism is above reproach.This is my 4th I am writing this review about my awesome experience with Darryl Minerve as a Sales Associate. His professionalism is above reproach.This is my 4th Mercedes that I have purchased at this dealership with Darryl as my sales associate. . Darryl is why I continue to choose this dealership. He is always willing to go above and beyond to meet our needs. On this last occasion, (March 29, 2019) my wife and I were just stopping by to look at the selection of cars after we finished grocery shopping. We were interested in purchasing a convertible in the near future. We saw that Darryl was available and expressed to him our intentions. He immediately began searching through the inventory and was able to find exactly what we wanted. He also suggested that we take a look at a new SUV. We test drove both cars and were really pleased with the amenities. Darryl's knowledge of each car made it very easy for us to decide on what we wanted to purchase. There was no pressure to purchase a car from Darryl. He laid out everything and all our questions were answered thoroughly. We came in just window shopping, but decided to purchase both vehicles on that day. We received great deals on both cars. It was an offer we could not refuse I strongly believe without Darryl's expertise and knowledge about each car we would not have purchased both of them. I enjoyed his relaxed mannerism along with his patience while we as a couple were deciding on which route we were going to take. Darryl is Awesome! Thank you for being our ONLY sales representatives for life. Willie and Patty More

Used Car Purchase I gave this rating for two reasons; the no pressure environment and the superior customer service of Charles and Terry during the purchase process. I I gave this rating for two reasons; the no pressure environment and the superior customer service of Charles and Terry during the purchase process. I came in on Saturday to drive a vehicle they had advertised. The car was ready for the drive and was able to take it soon after I arrived. When I finished I asked a few questions about it and left. For that day there were no discussions on price and no pushy sales tactics. I continued communication with Charles the next day where the discussion turned to price and we were able to make a deal. During the purchase, the information was laid out in front of me and both Charles and Terry were able to effectively articulate answers and alleviate any concerns I had regarding the sale of the vehicle. I would recommend this dealership. More

Outstanding Customer Service - Second To None I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I w I had an amazing experience working with Charlie Miller at Mercedes Benz of Silver Spring. I was shopping around to purchase my first MERCEDES and I wanted to make sure I made the right purchase with the right dealership. In speaking with Charlie Miller he made sure that everything was clearly explained and he wasn’t the average salesman. He was patient and took time to learn about me and and my family. That is a rare quality as people often forget that sales is more than a transaction it is building relationships. Other than loving the car that Charlie presented I made the purchase because he reassured me that he would be there in the event I had any concerns in the future. In addition he didn’t just pass me of to the Finance department to complete the purchase but he stayed back to thank me for allowing him to serve me. Shout out to Finance Manager Brad Fischer who was just an amazing partner in this buying process. He educated me on the financial process of owning a MERCEDES and I am now more informed on the owner expectations. Thank you gentlemen and I am now a Mercedes Benz believer just because of you. For the behind the scenes team (service and management) thank you very much for all you do. Even though the vehicle was preowned it sure felt like a brand new vehicle coming off the lot. MERCEDES BENZ of SILVER SPRING is the REAL DEAL. More

Excellent experience This has been the best shopping experience I have had! Charlie was very attentive without being pushy. His goal was to ensure that I was comfortable a This has been the best shopping experience I have had! Charlie was very attentive without being pushy. His goal was to ensure that I was comfortable and understood all the upgrades the A220 had. He ensured that every box was checked, and that I left with the best car deal as possible. When my lease is up I will purchase again from Charlie. Jay was great at getting the numbers right. And Dorit was amazing at helping me secure the best finance option thru Mercedes. the team was amazing see you all in 4 years. More

Very informative and helpful Dealer was very transparent with the sale of the veh I purchased. In my home state of FL, the dealers are not at all, so this was a welcome change. Dealer was very transparent with the sale of the veh I purchased. In my home state of FL, the dealers are not at all, so this was a welcome change. Good pricing on used veh inventory, and very helpful with the purchase including out of state. More